AutoNation Toyota Irvine - Service Center

The staff I dealt with were all very kind. Due to a GPS mix up I was around 30 min late and they still said to come in and accommodated me. The lounge area is nice. mix up I was around 30 min late and they still said to come in and accommodated me. The lounge area is nice. More

We had to deal with catalytic converter being stolen from Prius. Fortunately Thomas Kolb was really helpful interacting with insurance and managing the work that need to get done. Autonation got the parts ve Prius. Fortunately Thomas Kolb was really helpful interacting with insurance and managing the work that need to get done. Autonation got the parts very quickly and did an excellent job with installation More

Very professional. The service wait time was shorter than I expected. Manny was very nice and my car was taken care of promptly. than I expected. Manny was very nice and my car was taken care of promptly. More

Routine service call for maintenance, and a recall issue. Serviced on time with my Appointment schedule. Service writer was cordial, knowledgeable, and a pleasure to work with. Serviced on time with my Appointment schedule. Service writer was cordial, knowledgeable, and a pleasure to work with. More

customer service reps were polite and knowledgeable. Diagnosis was done promptly and on time. I disagree with the diagnosis but may be an issue with Toyota corporate knowledgeable. Diagnosis was done promptly and on time. I disagree with the diagnosis but may be an issue with Toyota corporate More

This dealership started a new processing system for maintenance appointments. Owners check in at a central post and are directed to lanes where they are given placards that are color-coded for the man maintenance appointments. Owners check in at a central post and are directed to lanes where they are given placards that are color-coded for the manager for your appointment. It is much more efficient than before. More

Besides breaking my rear license plate holder in the car wash (which they wouldn't fix) and not rotating my tires because the lug key was ate up (they were the only ones that used it), service was ok. wash (which they wouldn't fix) and not rotating my tires because the lug key was ate up (they were the only ones that used it), service was ok. More

Jamie the technician is very kind and friendly and also very helpful I will recommend him to my friends very helpful I will recommend him to my friends More

I’ve always had very good service in the “service department “ . Very responsive to my questions and follow through. I was asked when I picked up our car if I would like it washed (??) felt that qu department “ . Very responsive to my questions and follow through. I was asked when I picked up our car if I would like it washed (??) felt that question should have been asked when I brought the car in, not when I picked the car up. So my answer was no, didn’t have extra time. More

Today, December 11th I had a appointment for service but people came after me with no appointments were helped first. Waited for more than 15 minutes until I realized that this is $hit! I just took off! people came after me with no appointments were helped first. Waited for more than 15 minutes until I realized that this is $hit! I just took off! Toyota Irvine should be more respectful to people's time! Will NEVER come back for service. By the way, I am also in the market for a new car. More