AutoNation Toyota Irvine - Service Center

I've been having my well-worn Acura MDX serviced here for several years. I have always experienced cordial welcomes, prompt and detailed feedback, and a clean and completed repair when done. Elaine Usdin is several years. I have always experienced cordial welcomes, prompt and detailed feedback, and a clean and completed repair when done. Elaine Usdin is my favorite Service Advisor, so I seek her out when possible. Thanks Friends! More

Why after you say that all I can afford right now would you sales people (service rep) still call to add $155 to your bill causing them to delay the work being done until you respond. you sales people (service rep) still call to add $155 to your bill causing them to delay the work being done until you respond. More

Very long wait for intake, nearly 1 hour. Service representative and whole environment seemed rather impersonal. Recommended optional services though I was able to decline. I’d prefer a list of thes representative and whole environment seemed rather impersonal. Recommended optional services though I was able to decline. I’d prefer a list of these items and the cost/benefit before I sit down to negotiate. Payment was online only. Still enjoy the complimentary shuttle ride and car wash though. More

Good service, however, there was a big mix up on picking me up and had to wait til the next day and call for a ride again! me up and had to wait til the next day and call for a ride again! More

Poor customer service. Donald Moreno kept us waiting for more than an hour while picking up our car. We called 30 min ahead to inform to keep the car washed and ready. Upon reaching, we came to know after 1 more than an hour while picking up our car. We called 30 min ahead to inform to keep the car washed and ready. Upon reaching, we came to know after 15-20 mins that the car is not sent for washing yet. It took us over an hour to pick up our car which apparently was ready for pickup. Further, the service rep tried to sell $2,000 worth of additional repairs. Half of them not urgent in nature but marked as red on the inspection sheet. Service rep said the car would be ready in the evening, in fact we pickup the car next day at 1pm. Receipt showed $186 but charged us $202. Never going back to this dealership again!! More

Normally have good service, not this time. Had a 12:15 appointment, showed on time only to wait 20+ min with no help. Had to leave my key and number with a rep cause I was late getting my son to a dr appo appointment, showed on time only to wait 20+ min with no help. Had to leave my key and number with a rep cause I was late getting my son to a dr appointment. No call to let me know status and 2 hours after I left a message asking for one. Went to pick up the car and could not find anyone to help me get it until one rep finally helped 25 min later. When the car came out, it was half washed with water spots all over it. They were busy, but this was bad. Not happy, but will give another chance as normally they are very good. More

I took my Toyota Prius to the Autonation Toyota Irvine Service Center for oil change this morning (05/29/21). I had made an appointment for 7:15 AM and arrived at 6:40 AM. An advisor named Thomas Kolb ass Service Center for oil change this morning (05/29/21). I had made an appointment for 7:15 AM and arrived at 6:40 AM. An advisor named Thomas Kolb assisted me at around 7:05 AM. He rushed through the process in less than a minute and didn’t even write down my license plate. He also got my cell phone number written down incorrectly till I reminded him to correct it. Before I could ask him if any other services were needed besides the oil change, he had already left and moved towards another car/customer. I waited from 7:05 AM till around 9:30 AM in the waiting room and then decided to check with Thomas Kolb why my car was still not ready, as I could see many other customers who came after me were already gone. He then came back to me about 15 minutes later and informed me that my paperwork was dropped on the ground earlier and he had just processed it a few minutes ago. I looked at my receipt later and found that my order was eventually entered at 9:38 AM (but Thomas Kolb should have entered my order shortly after 7:05 AM upon assisting me). I was able to finally get my car and left the service center at around 10: 35 AM (from 7:05 AM to 10:35 AM just for oil change). The reason I decided to write this complaint was not so much about the unreasonable delay, but it was mainly because Thomas Kolb did not even say a single word to apologize for his sub-par, poor service. He just casually told me the paperwork was dropped on the ground earlier and I needed to simply wait longer, treating it like it was no big deal. More