AutoNation Toyota Leesburg

Had an 8am appointment for service, ie- oil change, rotate tires....Service on my vehicle was fine, no issues there, my issues are with the service desk itself. My vehicle was returned from the service rotate tires....Service on my vehicle was fine, no issues there, my issues are with the service desk itself. My vehicle was returned from the service bays at 930am, again, no issue there other than the fact that it was ready, and so was I to get to work. BUT, I had to go back to the service desk and inquire if my truck was ready or not at 1015am, yes 45 minutes later...not acceptable in my opinion to have to wait 45 minutes after my truck was ready. I literally sat 15' from the service desk, so my observation was clear that they were NOT overly busy and NOT understaffed due to the "pandemic". What I did notice though was that while they had 4 service advisors available to check me out, I had to be called upon by the 1 that checked me in...while 2 other service advisors were literally surfing the web and 1 was on the phone. This does not feel like good customer service at all nor does it feel like the Service advisor supervisor has a good system of getting the "waiters" out of there in timely manner. Will not return, nor will I purchase a much needed new vehicle for a family member right now. More

I have been with this dealership for 14 years. Have always had excellent service. Never had a problem because of their service. My service rep for my new car is Bryan. He is very friendly and warns me always had excellent service. Never had a problem because of their service. My service rep for my new car is Bryan. He is very friendly and warns me when I may have a longer wait because of Covid and the labor shortage. The facility is very organized and clean. More

Always receive tremendous customer service at AutoNation. I am very satisfied with AutoNation both in sales and service. I am very satisfied with AutoNation both in sales and service. More

I want to let you know that I appreciate all that your staff did in making my experience with the dealership very satisfying. I traded in my vehicle and purchased a vehicle from your used car inventory o staff did in making my experience with the dealership very satisfying. I traded in my vehicle and purchased a vehicle from your used car inventory on Tuesday, January 25. More

This and my past experiences have been very good, Timing is a little off though is a little off though More

This must be the worst Toyota dealership I have ever been to. With a prescheduled appointment and during this terrible Omicron outbreak, they have their customers standing in a physical line for 55 minutes t to. With a prescheduled appointment and during this terrible Omicron outbreak, they have their customers standing in a physical line for 55 minutes to be able to drop their car off. Yes, two people didn't come in to work. They had five scheduled. Whereas 55 minutes was extreme, it wasn't the first time this dealership does this. Not a word of apology. Can you at least have people pull a number so they don't have to stand together? Personally, I am done with this dealership. There have been many mishaps during the years too. I will be going somewhere else going forward. Customer satisfaction is about 0 on this dealership's priority list. More

I’ve worked with this dealership for years and have bought our last three cars here, so it is extremely disappointing to me to have to report that both the technical and customer service now being offe bought our last three cars here, so it is extremely disappointing to me to have to report that both the technical and customer service now being offered are appalling. They appear to be suffering from a management crisis. My routine service two days ago took 8 hours. When I called twice to check the status of my car no one was available to take my call or return it over the next three hours. Two thirds of the work I had authorized had not been done when I finally arrived in person, and the assistant manager responded to my complaints of delays and unreturned calls by blaming a colleague and sending me to re-explain the situation to her. To her credit, that last long-standing employee apologized for my service experience, something no one up until that point had done. I was the first appointment of the day, with simple to complete tasks. My previous routine service appointment had me waiting in the showroom for five hours, then when I took the car home I discovered that a belt had not been tightened and had to return and wait on that for an additional two hours. Did any staff member apologize for their error or the inconvenience it caused me? No, they did not. Things are bad enough here that I will not return for service and will not purchase a Toyota for my next car since this is the only Toyota dealership near me. More

These was my first time visiting and definitely i’ll come back, the guy in the cashier was really awesome, i forgot to ask his name but great job! back, the guy in the cashier was really awesome, i forgot to ask his name but great job! More

When my car battery died on a very cold day, AutoNation in Leesburg was able to replace it the same day. It's been a long time since I replaced a battery and I was shocked at the price, but I needed a batt in Leesburg was able to replace it the same day. It's been a long time since I replaced a battery and I was shocked at the price, but I needed a battery. My long-time service guy was out of the office, so another service person helped. This person did not find the reduced price being offered for batteries or offer me the senior discount. However the clerk at checkout did when I inquired. And for that I was extremely happy. So now my car works just fine. thank you.! More

Don't bother with any kind of service agreement with these guys, because once they have your money, they will do all that they can to keep you from having them honor it. I had a 9:30 "appointment" to ge these guys, because once they have your money, they will do all that they can to keep you from having them honor it. I had a 9:30 "appointment" to get my oil changed as per the service agreement that I was promised, planning to get to work not long after a reasonable 30 minutes to have the service completed. After the 10-minute check-in (Really? I bought it there, so they have all of my information) and confirmation that I would not be paying for the service as it's part of my agreement, I was told that they didn't know when my vehicle would be ready, but that it would be at least an hour and a half. I told them that I didn't have that much time because I had to get to work. They showed know concern at all for my predicament, and I was forced to leave. Later this week, I will be going to a service station that I know will actually honor my appointment. More