AutoNation Toyota Leesburg

I experienced 5 different Car dealerships, I can not begin to tell you how awful an experience it was. Deceitful, BS I had never encountered, You would have thought I was trying to sell nuclear secrets. begin to tell you how awful an experience it was. Deceitful, BS I had never encountered, You would have thought I was trying to sell nuclear secrets. Some of the practices to get you there and how you were treated were really very under handed. All I wanted to do was trade my Toyota (2003) in, get good value and purchase a new 2012 4Runner. After going to 3 different Toyota dealerships, treated like I was carrying the plague, I decided lets check out something else. We decided to go to Honda of Dulles,we actually had a great experience there with Jeff Callan the sales rep. I test drove the Pilot, did not care for it, explained that to Jeff, I really wanted to stay with my 4Runner, no high pressure, very professional. He explained that they have sister property in Leesburg, a Toyota dealer and they would honor my trade in proposal. I thought , right.......Well I found a different Dealer that could give me the all the extra's I wanted and got great price for the New 2012 4Runner. Apparently after driving my vehicle 30 more miles my 4Runner lost $3,600.00 dollars in value compared to the Trade in value from Honda of Dulles. Needless to say I walked out after the manager told me, maybe I should go to other dealer. Great Manager, loved his attitude, Well I did. I contacted Patrice at Leesburg Toyota went over trade in proposal from their sister property, and went over 4Runner proposal from other Toyota dealership. He told me that they would match both, I told him I was tired of getting jerked around and asked, before I drove out there, if he would honor both. He again stated he would. I then set up meeting with Patrice, thinking here we go again. He assured me that everything would work out. After preliminary information and documents were shared I then met Bob Thompson(Sales Manager) and he reviewed everything from Honda of Dulles and ten minutes later and a couple of questions we were good to go. He actually treated my wife and I like human beings. Bob then signed off on everything including the other dealers great offer. DONE DEAL-When financing came up Jody from accounting(accountant with a sense of humor, imagine that) got involved. We had been pre approved for the car loan at a different lending institution, at a very low interest rate, after two minutes she stated that she could match it and we had a DEAL! I drove my new 2012 Toyota 4Runner home last Night………………………… LOVE IT! Mike McNicholas has assembled a great team there at Leesburg Toyota, easy to do business with and you feel like they want to work with you to get deal done. Patrice was kind enough to ease our tension from previous dealerships by singing to my wife "Don't Worry Be Happy" After dealing with the professional team at Leesburg Toyota We were Happy an they got the sale. I can tell you after going to 5 different dealership-I will say, Kudos to Mike, Bob, Jody and Patrice and also Jeff at Honda of Dulles for taking care of us. Patrick More

My problem revolves around a recurring tire balance problem. In 15,000 miles the tires have had to be balanced twice. Once one week after the car was bought. Tires were rotated at recommended intervals problem. In 15,000 miles the tires have had to be balanced twice. Once one week after the car was bought. Tires were rotated at recommended intervals. But they keep going out of balance. Why? I don't know.The second time was a week ago. The dealership does not seem to care but will take my money. They say they will call, the following day to explain but they don't. And the car was returned with the hubcaps loose. My complaints are: They cannot balance 4 tires that will hold balance for more than 500 miles. They can't list what they do on the invoice when they do work. Nor can the service adviser follow through on a call back on a more complete description of the work done. What are they hiding? Work description on invoice is lacking in even minimal detail. Service adviser does not know what was done either because she does not have any description of the work done. She can only read the cryptic input on the invoice inserted by the shop repairman. They cannot be trusted to put the hubcaps back on snugly for 4 wheels. They put 2 on that were not snug to rim, as if they were rushed. I worry that the lug nuts were not put on to the correct torque level. They have no standards of quality ensuring that the job is done correctly. I worry about the things that are NOT apparent and visible to me after I pick up the vehicle. I have no trust in the service department at this dealership. The car is good but the shop service is sorely lacking with no desire to improve in the immediate future. More

If you are willing to spend extra $$$ and get the worst service in return, this dealer is appropriate for you. They claim "customer satisfaction" as a top priority and try to buy-out their wrongdoing by se service in return, this dealer is appropriate for you. They claim "customer satisfaction" as a top priority and try to buy-out their wrongdoing by sending out a gift card to the customer, which is also a lie to only earn time and hoping for the customer to let it go eventually. I give "3" on the Friendliness since they know how to pretend to be friendly enough to get the purchase agreement signed. STAY AWAY! More

I have often said I would rather poke myself in the eye with a sharp stick than go to a car dealership!! No offense! But, I have to say this was the most pleasant experience ever in buying a car. Ahu ma with a sharp stick than go to a car dealership!! No offense! But, I have to say this was the most pleasant experience ever in buying a car. Ahu made the process simple and fast. She was extrememly knowledgeable about the car (Prius) and spent time ensuring that I understand the value of the car I was buying. She went further in ensuring that I knew how to operate it and take advantage of it's many features. Ahu is a great salesperson and I would highly recommend her to friends/family in the future. Leesburg Toyota is lucky to have someone like Ahu on their team!! More

I have bought many new cars and have never had such a positive and painless experience. Jorge was extremely professional and I will be recommending him to all of my co-workers. positive and painless experience. Jorge was extremely professional and I will be recommending him to all of my co-workers. More

I got great service at this dealer. Ahu was very helpful to find the right car for me. I would recommend her and Leesburg Toyota to my friends. to find the right car for me. I would recommend her and Leesburg Toyota to my friends. More

Found Michael and Ash to be very friendly,informative,and easy to work with. Overall experience was reasonably stress free and non-pressured. Delivered exactly what they promised or better. Would highly re easy to work with. Overall experience was reasonably stress free and non-pressured. Delivered exactly what they promised or better. Would highly recommend them and the dealership. More

This was the only dealer that would help me get into a XLE. They worked with my bottom line budget and I completely satified and HAPPY! XLE. They worked with my bottom line budget and I completely satified and HAPPY! More

Jorge Gonzalez assisted us with a certified pre-owned Toyota. We came in from out of state and he did everything he could to make us comfortable. He was great to work with, I highly recommend you call Toyota. We came in from out of state and he did everything he could to make us comfortable. He was great to work with, I highly recommend you call him. More

I fully anticipate to haggle at a car dealership, it's part of the industry, but I expect to receive a quality product in return. This dealership passed the truck (Virginia inspection) we bought with faul part of the industry, but I expect to receive a quality product in return. This dealership passed the truck (Virginia inspection) we bought with faulty brakes. We had to have them replaced at our own expense in order to get our Maryland inspection. Now I understand that inspection guidelines are different from state to state, but when there is basically no pad left, they shouldn't have passed it at all. Very shady! Strike one. And then... my husband decides he wants his truck to have synthetic oil in it. He was told multiple times that they changed the oil when they put it out for sale to ensure the integrity of the product, blah blah blah. He changed the oil after about 300 miles of driving it and it was soooo black and nasty! I can assure that the dealership DID NOT change the oil as promised! I'm glad he didn't wait 3,000 miles to change it! Strike two. The last straw is that we refinanced the loan with another lender for a better rate and the loan was paid off before the first payment was even due. Naturally, my husband was at the dealership (trying to get reimbursed for the brakes that we had to pay for) and talked to the finance person face to face about cancelling the GAP insurance so we could get that money back. She told him that she would take care of it and that it would take up to 90 days to get the money back. No problem. After 60 days, my husband called Toyota directly to see how long reimbursement would be. After a brief conversation, he finds out that nothing was ever submitted! No wonder we didn't get anything in the mail yet! My husband submitted for reimbursement over the phone with Toyota customer service, and we're still waiting on the check, but I feel more confident that something will actually come this time. I saw nothing but good reviews about this dealership, which is why we felt comfortable driving all the way from Baltimore, MD to buy from them instead of going to a dealership closer to home. I WILL NEVER GO BACK TO THIS DEALERSHIP AND I WILL SPEAK NOTHING BUT ILL ABOUT IT FOREVER. Their practices are shady and downright ILLEGAL. I do not recommend this dealership EVER! **Note that the sales person was courteous, timely and did everything we needed him to do. The finance person (who's name escapes me at the moment) and Used Car Manager were not so helpful, although we finally did get reimbursed for part of the money paid for replacing the brakes. More