AutoNation Toyota Leesburg

Thus far, the service received (5k, factory recommended maintenance) appears to have been performed adequately. Having access to the dealer provided shuttle was greatly appreciated; however, trying to rea maintenance) appears to have been performed adequately. Having access to the dealer provided shuttle was greatly appreciated; however, trying to reach someone upon notification the service was completed was a complete nightmare. We were unable to get in touch with our service representative or the shuttle driver. Multiple texts and phone calla were made with no response. Finally, about 1.5 hours after service was completed, we were able to get the shuttle to come pick us up. We were within two miles of the dealership. We understand limitations due to high volume, but the lack of communication was horrible. More

The service was quick and the problem was resolved in 1 visit. The dealership was clean and well taken care of. Nice touch providing free coffee/tea/hot chocolate, water, and ice cream. Thank you! visit. The dealership was clean and well taken care of. Nice touch providing free coffee/tea/hot chocolate, water, and ice cream. Thank you! More

I took my car for oil change and asked to add air to my tires and because I was not paying for that service which will take maybe 5 minutes and was not done. I would not service my car there if I don’t nee tires and because I was not paying for that service which will take maybe 5 minutes and was not done. I would not service my car there if I don’t need to. No customer service. More

Very friendly and attentive to a clients needs. Excellent wok was done. Thank you for advising me on the progress of the work. Excellent wok was done. Thank you for advising me on the progress of the work. More

I really needed car and they help me a lot and honest. I would buy car from there again. Thank you so much. I would buy car from there again. Thank you so much. More

Patrice and the team took great care of me got the payment to where It fits in my budget Thanks again! payment to where It fits in my budget Thanks again! More

Professional group from sales to finance to the General Manager. Very helpful, answered all my questions and the GM has a great culture going there!!! Manager. Very helpful, answered all my questions and the GM has a great culture going there!!! More

It was a welcoming impression when I first went in to the sales show room. Nathan treated me excellent and was very knowledgeable. Well trained and knowledgeable about the two cars that I was interested on p sales show room. Nathan treated me excellent and was very knowledgeable. Well trained and knowledgeable about the two cars that I was interested on purchasing. Thank you. More

Everyone in this dealership helped me the car buying process extremely smooth and pleasant. Patrice, our sales guy was patient, very kind, and very knowledgeable. Jim, the GM personally greeted us at th process extremely smooth and pleasant. Patrice, our sales guy was patient, very kind, and very knowledgeable. Jim, the GM personally greeted us at the door and got to know our family. Overall, it was the best new car buying experience I’ve ever had. More

Not as good as in the past. 1. I arrived for an 8:45 appointment for an oil change and state safety inspection. I was assigned to Kristen and told to check in with her. She 1. I arrived for an 8:45 appointment for an oil change and state safety inspection. I was assigned to Kristen and told to check in with her. She was busy with another customer, no one else was helping anyone and finally after 8 minutes, someone else asked if they could help me. 2. At approximately 9:45, Kristen came to me with a list of 5 recommended services and her list included the prices. We didn't have time to wait for other services and would need to schedule them when we could drop the car off. She said it would be ready soon. 36 minutes later, I went to Kristen's desk to ask what was taking so long, she looked up and saw it was indeed 36 minutes. She was in the process of invoicing today's service. 10 minutes later, she came to get me and took me to the cashier window. 3. While my invoice includes the list of the 5 declined services, I have no recollection of the prices for each of those services. Now I have to call - oh yeah. Granted, one shouldn't decide whether or not you are going to do a service based on its cost, but I need to plan for these expenses! Sorry to vent, but I was disappointed this time on several things. I've been coming here for over 20 years. FYI - I had this same service done on my Tundra at another dealership and was in and out in 20 minutes. More