AutoNation Toyota Leesburg

Staff were great and service were great! They always keep their words and get what they say done! I’m enjoying my new car so far! They always keep their words and get what they say done! I’m enjoying my new car so far! More

Very organized service procedure, nice waiting area, good check in area in protected area, accurate estimate of time, no pressure to add additional work check in area in protected area, accurate estimate of time, no pressure to add additional work More

Patrice was very informative and answer all my questions and concerns. They gave me a good interest rate and offer package coverage with a reasonable rate. Everyone in AutoNation team was helpful and give m and concerns. They gave me a good interest rate and offer package coverage with a reasonable rate. Everyone in AutoNation team was helpful and give me a peace of mind to persuade my purchase. I highly recommend AutoNation. More

I had an appointment with the Service Department. I was really disappointed. I made an appt for the first appointment of the morning to get an oil change. I have taken both my Toyotas to AutoNation b I was really disappointed. I made an appt for the first appointment of the morning to get an oil change. I have taken both my Toyotas to AutoNation but this particular vehicle more often. AutoNation Leesburg has sent us over the last several months several coupons for "complimentary" full synthetic oil changes, obviously designed to get customers in the door to see how good their service is. I actually couldn't find the last mailed one and went to their website, and they had the promotion there as well, where you could have it texted to you, so I did. Just before my appointment i located the mailed coupon so I brought both. When I was directed to the service counter, I told the service representative, Tim Nguyen, that I had a coupon for a complimentary full synthetic oil change. He said it wouldn't work without looking at it. I told him it came from their website. He said well it isn't for your year of model, they are pretty specific. I said, they coupon specifically lists my year. He looked and continued to question me as though the coupon AutoNation Leesburg actually texted me wasn't legitimate, like I was presenting a fake and he continued to push back. It was uncomfortable. But, as it happened, I had found and brought the mailed paper coupon, so I dug it out and handed it to him. Shocker, he questioned that one as well. He asked questions such as did I *personally* receive this coupon in the mail? (My name was on it.) Do I have more than one Toyota, he thinks maybe this coupon for a different vehicle. After more questions, he finally said something like "Well, I guess we'll take it", like he had no choice. As I said, they have sent several of these "complimentary" oil change coupons, but this is the first one we've decided to use. Why send them to customers if you don't want customers to use them, and try to make the customer feel like they are doing something wrong by redeeming it. Once that awkward exchange where he made me feel like I was a thief was over, he said okay, your oil change will be free, it will be $30 for the tire rotation. I didn't ask for a tire rotation, I get that free with my tires, so I said I don't need that. Again, more attitude. FinaIly, he wraps up the transactio and asks if I will be waiting. Yes, I say, I made the first appointment of the day to avoid a long wait so I could get in and out. He then tells me it will be at least an hour and a half for the oil change. I arrived for the first appointment yet it was goung to take an hour and 30 minutes, minimum for an oil change? Approximately an hour and 45 minutes later my car was done. I get AutoNation Leesburg didn't make anything on this visit, but they send those coupons for customers to use. I believe he pushed my car to the end of the line because it was a "complimentary" service and he didn't earn a commission. The point of those coupons is to get customers in the door and show them how good their service is. This was the opposite. When I receive good customer service, I go out of my way to patronize businesses that give that service. I've paid *more* to go somewhere that is friendly, trustworthy, and reliable. But this left me feeling scuzzy in my interaction with Tim Nguyen, and like AutoNation Leesburg cares about customers as far as the money they can make off of them. I don't care how many "complimentary" coupons I receive, I think it will take wild horses to drag me in there again. More

They provide excellent service and customer care. Everyone I’ve worked with is both friendly and professional. Everyone I’ve worked with is both friendly and professional. More

Took my 2008 FJ Cruiser in yesterday and my 2015 Tacoma goes in tomorrow. Both for inspections and emissions but like these done at the dealership. My advisor, Bryan Dorsey got a new position and I'll miss goes in tomorrow. Both for inspections and emissions but like these done at the dealership. My advisor, Bryan Dorsey got a new position and I'll miss his advise. He did set me up with a new advisor that he thought would best fit my needs. Appreciated! More

Quick and easy service. The wait wasn't too long and the complimentary coffee is pretty good. Glad to have a local place for quality service. The wait wasn't too long and the complimentary coffee is pretty good. Glad to have a local place for quality service. More

Professional and knowledgeable, I'm satisfied with all questions answered immediately which reflects the customer service rep realy know what he is doing. questions answered immediately which reflects the customer service rep realy know what he is doing. More

Great service justin was very knowledge of what my car need it will alway go back for service all my cars need it will alway go back for service all my cars More

Everyone was pleasant to work with and very accommodating. Would highly recommend this dealership - shout out to Jonathan M, Patrice, and Matt (finance) for such a smooth and expedited process! accommodating. Would highly recommend this dealership - shout out to Jonathan M, Patrice, and Matt (finance) for such a smooth and expedited process! More