AutoNation Toyota Leesburg - Service Center

Here’s a professional and constructive way to word your review: --- **Review:** Overall, I had a good experience — the rental process was smooth and the cleanliness of the facility was excellent. review: --- **Review:** Overall, I had a good experience — the rental process was smooth and the cleanliness of the facility was excellent. However, I believe the customer service could use some improvement. It would be helpful if staff took a little more time to clearly explain what the service includes, especially for first-time customers who may not be familiar with how everything works. Additionally, acknowledging customers as they enter the building would go a long way in making people feel welcomed and more at ease. A small gesture like a greeting or offering guidance can really enhance the overall experience. With some attention to these details, the service would truly match the quality of the rental and facility. More

I sold my car to Alan Ribner. He was exceptional person to work with. Made the process very smooth and I recommend everyone to ask about him to enjoy the experience. Amazing pe He was exceptional person to work with. Made the process very smooth and I recommend everyone to ask about him to enjoy the experience. Amazing person! More

Everything went well, and I especially like working with Christopher Dutton as my service representative. He has continued to provide excellent support and follow through. I am happy to return for service Christopher Dutton as my service representative. He has continued to provide excellent support and follow through. I am happy to return for service to Auto Nation, and to continue to work with Christopher as my service representative. Thank you! More

The appointment was at 830 but there is no guarantee that the car will be worked on at that time. Usual complimentary car was not offered. the car will be worked on at that time. Usual complimentary car was not offered. More

The repairs were done in a timely manner with professional and friendly customer service. Good internet and waiting area. My car was washed! professional and friendly customer service. Good internet and waiting area. My car was washed! More

I wrote a long essay about my frustrating time dealing with your representative Kristen. However, probably since I gave a "poor" grade I was cut off and had to start all over. I refuse to do that. I wa with your representative Kristen. However, probably since I gave a "poor" grade I was cut off and had to start all over. I refuse to do that. I waited over 4.5 hrs for a 2-hr job and couldn.t get straight answers from Kristen in the interim. I will NEVER RETURN to Auto Nation! More

Good efficient service, not overpriced or pressured to get work done that can be put off. Nice waiting area. get work done that can be put off. Nice waiting area. More

Love the Toyota cars, love the service department. I think I have purchased 6-8 cars in the last 20 years. . Hate the service department. They cant get anything correct. I think I have purchased 6-8 cars in the last 20 years. . Hate the service department. They cant get anything correct. More

Came in for service. Very easy to schedule, Service person (Moses) friendly, professional and helpful. Comfortable waiting area. Very pleased with all aspects of service Very easy to schedule, Service person (Moses) friendly, professional and helpful. Comfortable waiting area. Very pleased with all aspects of service I received. More

Louis was very knowledgeable and thorough when explained the issue with my check engine light. He told me how long it would take, arranged transportation to and from the dealership and the car was repaired the issue with my check engine light. He told me how long it would take, arranged transportation to and from the dealership and the car was repaired and ready on time. More