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AutoNation Toyota Leesburg - Service Center

Leesburg, VA

4.5
632 Reviews

632 Reviews of AutoNation Toyota Leesburg - Service Center

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January 23, 2023

Firstly, very poor communication. Did not reply to my texts in a timely natter and never answered any of my phone calls. I was provided a time estimate but in reality it took more tha More

by aBarb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Justin
Jan 26, 2023 -

AutoNation Toyota Leesburg responded

Hi Abarb, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.

January 23, 2023

Great service, Chris D was very helpful! Highly recommend them as they always are more interested in the customer and treat them well. Lots of options given, not pressured into anything More

by Jason
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris D
Jan 26, 2023 -

AutoNation Toyota Leesburg responded

Hi Jason, thank you for your positive review. We're happy to have been of service to you. We appreciate your recommendation of AutoNation Toyota Leesburg and we hope to be of service again in the future.

January 20, 2023

I had a significant issue getting a refund on my extended warranty on a totaled vehicle. Jim, the manager of Autonation, finally sorted it out after four months. I am grateful for his diligence and follow-t More

by Kalear222
Recommend Dealer
Yes
Employees Worked With
STIGLIANO, Jim
Jan 23, 2023 -

AutoNation Toyota Leesburg responded

Hello, We're so happy we were able to help you out! If you need more help, our team is available to talk -- safe travels!

January 20, 2023

Came in to service for an oil change. They got me in and out in a very timely manner. More

by RedBell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian
Jan 24, 2023 -

AutoNation Toyota Leesburg responded

Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 16, 2023

I recently took in my 2021 highlander for service (oil & filter change and tire rotation) The people where very friendly and noticed my state inspection was due to expire soon and took care of that as well. More

by chris.dean.carty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason
Jan 19, 2023 -

AutoNation Toyota Leesburg responded

Hello, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.

January 16, 2023

I think is a good dealership, not a lot of pressure from service writers to upsell extra work. Service manager is very responsive. More

by bud
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service manager
Jan 19, 2023 -

AutoNation Toyota Leesburg responded

Hello, We appreciate you taking the time to leave us a response. Drive safe, and we'll see you on the road.

January 16, 2023

Service hours are fantastic, nice waiting area Text enables quicker communications and easy to make appointments More

by mmarsh703
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
Jan 19, 2023 -

AutoNation Toyota Leesburg responded

Hello, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.

January 15, 2023

AutoNation Toyota of Leesburg has consistently provided top-notch service for my Highlander, Friendly and efficient, I highly recommend them to anyone seeking either a new Toyota or service for their pres More

by Jhgarrison
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t know the name of the person I dealt with.
Jan 19, 2023 -

AutoNation Toyota Leesburg responded

Hello, thank you for your positive review. We're happy to have been of service to you. We appreciate your recommendation of AutoNation Toyota Leesburg and we hope to be of service again in the future.

January 13, 2023

Pleasant helpful personnel. Clean waiting area. Ease of drop off and pickup. Outside of Highlander washed at end of visit. More

by biogirlpjd.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cameron
Jan 17, 2023 -

AutoNation Toyota Leesburg responded

HI, it is great to read such wonderful comments about your recent experience with us! We always strive to provide personable and excellent customer service. Thank you again for the review!

January 12, 2023

Auto nation Toyota leesburg the best place. I went to do the car inspection , I met Christopher he’s an amazing person. Thanks a lot Christopher for your hospitality. More

by Mary Abdelnour
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher
Jan 17, 2023 -

AutoNation Toyota Leesburg responded

Hi Mary, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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