AutoNation Toyota Leesburg - Service Center

I’ve never had a bad experience at Toyota of Leesburg and we’ve been a customer for 19 years. we’ve been a customer for 19 years. More

Seem to be in too big of a hurry to get vehicles done. Sloppy work. And now concerns about frame warranty on my Tacoma Sloppy work. And now concerns about frame warranty on my Tacoma More

Waiting area has comfortable seating but chairs are close together and I don’t see any sanitizing of them happening. Could there be a quiet zone? Between the tv blaring and phone usage eh gads. They keep together and I don’t see any sanitizing of them happening. Could there be a quiet zone? Between the tv blaring and phone usage eh gads. They keep you informed of what needs to be done. It would be helpful to put a time frame on it. Cashiers seem confused on who was checking me out and where paperwork was even though the service rep (terrific in this department) went through it line by line, showed the discount, walked me to cashier and handed paper to them. The only people who don’t call you by name. I would give 5 stars if they ran my car through the car wash before returning. More

I took my car for oil change and asked to add air to my tires and because I was not paying for that service which will take maybe 5 minutes and was not done. I would not service my car there if I don’t nee tires and because I was not paying for that service which will take maybe 5 minutes and was not done. I would not service my car there if I don’t need to. No customer service. More

The service was quick and the problem was resolved in 1 visit. The dealership was clean and well taken care of. Nice touch providing free coffee/tea/hot chocolate, water, and ice cream. Thank you! visit. The dealership was clean and well taken care of. Nice touch providing free coffee/tea/hot chocolate, water, and ice cream. Thank you! More

Thus far, the service received (5k, factory recommended maintenance) appears to have been performed adequately. Having access to the dealer provided shuttle was greatly appreciated; however, trying to rea maintenance) appears to have been performed adequately. Having access to the dealer provided shuttle was greatly appreciated; however, trying to reach someone upon notification the service was completed was a complete nightmare. We were unable to get in touch with our service representative or the shuttle driver. Multiple texts and phone calla were made with no response. Finally, about 1.5 hours after service was completed, we were able to get the shuttle to come pick us up. We were within two miles of the dealership. We understand limitations due to high volume, but the lack of communication was horrible. More

The auto repair shop is a very well-oiled department. Very efficient and freindly which is desperately need these days. Thanks to the staff! Very efficient and freindly which is desperately need these days. Thanks to the staff! More

Very friendly and attentive to a clients needs. Excellent wok was done. Thank you for advising me on the progress of the work. Excellent wok was done. Thank you for advising me on the progress of the work. More

Not as good as in the past. 1. I arrived for an 8:45 appointment for an oil change and state safety inspection. I was assigned to Kristen and told to check in with her. She 1. I arrived for an 8:45 appointment for an oil change and state safety inspection. I was assigned to Kristen and told to check in with her. She was busy with another customer, no one else was helping anyone and finally after 8 minutes, someone else asked if they could help me. 2. At approximately 9:45, Kristen came to me with a list of 5 recommended services and her list included the prices. We didn't have time to wait for other services and would need to schedule them when we could drop the car off. She said it would be ready soon. 36 minutes later, I went to Kristen's desk to ask what was taking so long, she looked up and saw it was indeed 36 minutes. She was in the process of invoicing today's service. 10 minutes later, she came to get me and took me to the cashier window. 3. While my invoice includes the list of the 5 declined services, I have no recollection of the prices for each of those services. Now I have to call - oh yeah. Granted, one shouldn't decide whether or not you are going to do a service based on its cost, but I need to plan for these expenses! Sorry to vent, but I was disappointed this time on several things. I've been coming here for over 20 years. FYI - I had this same service done on my Tundra at another dealership and was in and out in 20 minutes. More

I enjoy going to AutoNation to service my cars. The folks there are very professional and know what they are doing. I have a 17 year-old Toyota and a newer one, they both run like new because of th The folks there are very professional and know what they are doing. I have a 17 year-old Toyota and a newer one, they both run like new because of the service I received at AutoNation. Justin and Kristin were great. Thank you for a job well done. More