AutoNation Toyota Leesburg - Service Center

Oct 7 2022 service. Estimated time 1H30m, Actual time 2h45m Hood left open, oil fingerprints on hood Requested emissions test and not performed Typically great servi Estimated time 1H30m, Actual time 2h45m Hood left open, oil fingerprints on hood Requested emissions test and not performed Typically great service, assume this was a one time issue or staff shortage. Will 6AM start time return? More

Bryan the supervisor has everything under his control. The Service Department in this dealer is excellent! The Service Department in this dealer is excellent! More

The service provided was excellent. The part that stood out , was them discovering a nail in my tire and repairing it. I also got my car inspected; convenient. The tire patch and inspec The part that stood out , was them discovering a nail in my tire and repairing it. I also got my car inspected; convenient. The tire patch and inspection justified the 3 hour wait. One downside; no car wash. However, with the service provided, it was a wash. More

Leesburg Auto Nation Toyota has always been my go to dealership. The employees make it work, I've been dealing with Bryan and Admire the service manager's for years. They tell you only what you need don dealership. The employees make it work, I've been dealing with Bryan and Admire the service manager's for years. They tell you only what you need done, the prices are great, the work and time to complete the work is fantastic. You are treated like friends and family. More

Courteous and efficient service Scheduling was easy. Have serviced my car there since I have owned it Have serviced my car there since I have owned it More

Great service and perfect price and very friendly service advisor and professional thank you so much . advisor and professional thank you so much . More

This Service Department needs an overhaul in customer service. I waited 20 minutes for a service advisor to acknowledge me after I entered the service desk area. Only after I asked if someone could help service. I waited 20 minutes for a service advisor to acknowledge me after I entered the service desk area. Only after I asked if someone could help me did I get a reluctant advisor to call me over ( 8 advisors, only two were with customers). No smiles, no sense of pride in dealing with my request for minor service to my Tacoma. I was also told that my vehicle would be ready in 2 hours, and I would get a call, after 3 hours, I went to the dealership to check on the status and was told another advisor had my ticket, and after checking with him, was told my vehicle had not even been looked at. After another 2 hours, I received a text that my vehicle was ready ( VA State Inspection, and Emissions Inspection). I get the fact people have bad days, but this is more than that. If you are not happy in your current job, seek employment elsewhere...........Please fix this problem Toyota..........I've been driving Toyotas my entire adult life, and will continue to, however I'll probably look to a different dealership next time if I have to go through this again. More

The team is respectful of your time and provides immediate feedback ; service area is always clean immediate feedback ; service area is always clean More

Leesburg AutoNation's Service Dept. in Leesburg, Va. has the friendliest and most professional personnel of any Dealership I have dealt with in my 69 years. As a resident of Panama City in Leesburg, Va. has the friendliest and most professional personnel of any Dealership I have dealt with in my 69 years. As a resident of Panama City Beach, Florida and not having purchased my 2020 Tacoma from AutoNation Toyota, Leesburg, they have always treated as one of their own. Thank you AutoNation! More

I went to check on my car play. They even went above & beyond by touching up a scratch for me. They were awesome They even went above & beyond by touching up a scratch for me. They were awesome More