AutoNation Toyota Leesburg - Service Center

Service adviser was very helpful in getting me in and out of the dealership in a fast and efficient manner. of the dealership in a fast and efficient manner. More

Told car would be ready in 2 hours. At nearly 3 hours had to ask service rep where it stood and car paperwork and key was at his computer with service done? No price when checking in At nearly 3 hours had to ask service rep where it stood and car paperwork and key was at his computer with service done? No price when checking in and mentioned tires were wearing out on outside. When I told him bought tire there short time ago and paid for alignment discussion ended? More

The dealership appears good but with limited number of new vehicles. I think the removal of traffic light lowers its location status! The staff are nice but somewhat lazy and relaxed. new vehicles. I think the removal of traffic light lowers its location status! The staff are nice but somewhat lazy and relaxed. More

I am always pleased with the service. I never feel over charged. The staff is always kind, courteous and knowledgeable. I never feel over charged. The staff is always kind, courteous and knowledgeable. More

Over an hour and a half for an oil change is crazy. I’ll be going to a quick lube place in the future. I’ll be going to a quick lube place in the future. More

Waited longer than planned and necessary. Not given an initial estimate for time. Work done appears OK, but did not address a question about AC system which has grown worse. Will have to m Not given an initial estimate for time. Work done appears OK, but did not address a question about AC system which has grown worse. Will have to make second trip and will make a point of requesting Brian Dorsey to ensure better communications and follow-up. I was scheduled to work with Brian this time, but he was not working when I arrived. More

Extremely bad service this time from the time I entered the dealership. Ordered wrong parts by Toyota had to leave the car for a week. The representatives were ok. Tim Nguyen was very helpful. Most likely the dealership. Ordered wrong parts by Toyota had to leave the car for a week. The representatives were ok. Tim Nguyen was very helpful. Most likely I will look for another place to take my business to : ( More

I had a appointment for 5000 mile service. Was taken care of quickly and efficiently. Was taken care of quickly and efficiently. More

Had a previously bad experience (installed air filter backwards) but after a couple years I gave them another try. I tried to book online but couldn't be found in the system so I called. After being put backwards) but after a couple years I gave them another try. I tried to book online but couldn't be found in the system so I called. After being put on hold the person that booked my appointment failed to book correctly and then gave me miss information on what the steps would be to diagnose my issue. When I arrived for my appointment there was no appointment. I waiting much longer than I should have because their systems were messed up and made it hard to book someone in. Thankfully they had an opening and got me in. They recommended a lot of work which I am skeptical if it was needed since they recommended the transmission fluid change based on age of the vehicle and not by a visual or other test. Was it a bad experience? Well it wasn't great and felt very impersonal. More

It was pleasant experience. But they forgot to wash the car. This was a simple visit to get tire rotation. But they forgot to wash the car. This was a simple visit to get tire rotation. More