AutoNation Toyota Leesburg - Service Center

Employees are always courteous and helpful. The service department personnel are knowledgeable and very informative. The service department personnel are knowledgeable and very informative. More

My family has driven and serviced Toyota vehicles for decades with minimal problems. However, my experience on August 17th and 18th 2022 at Auto Nation in Leesburg, VA was disappointing. I dropped my ve decades with minimal problems. However, my experience on August 17th and 18th 2022 at Auto Nation in Leesburg, VA was disappointing. I dropped my vehicle off for a 65,000 mile service on August 17th. Since there was only one service representative at their station at the time, the service area was very chaotic. I was given a night drop envelope and told to place the key in it and write service instructions on it. The service representative said he would call the next morning with any recommended additional service, if necessary. Toyota Service called the next morning and recommended an additional Brake Fluid DOT 4 Service and a CVT Fluid Drain and Refill Service. I authorized these two additional services to be performed. I arrived at the dealership the next day to pick up my car, but the cashier could not find my paperwork or the vehicle key. While I waited to the side, the cashier tended to other customers and only intermittently tried to find my key. After about 30 minutes, I asked the cashier to ask the service manager to step in. The cashier denied my request, saying there was no service manager on site. When I asked if anybody else was available, I was told the sales manager was on staff but could not oversee service-related issues. The cashier then said a general manager was available, but implied he did not want the GM to get involved. This was another unacceptable statement made by the cashier. After a half hour, my paperwork and key were finally located, attached to another customer’s paperwork. I was given a 10% discount on the total bill for the inconvenience, but the cashier did not update the invoice/receipt to reflect the actual amount paid. When I arrived home, I noticed I was charged for two services I did not authorize: a Battery Service ($46.49 P&L) and an Ethanol Corrosion Inhibitor ($43.99 P&L). Neither of these services was recommended or explained/described to me, so I have no idea what they entailed. The battery post is full of corrosion, so I’m not sure these services were even performed, but they added $90.48 (before tax) to my bill! I’m beginning to wonder if Auto Nation in Leesburg cares about their customers or wants repeat business (we’ve bought or leased four cars from this dealership over the past years). I am disappointed with the incompetence resulting in the lost key/invoice, the long wait due to the cashier’s refusal to get management involved (especially when specifically requested by a customer), and unauthorized and unexplained services being performed, resulting in unwarranted charges. More

It appears disorganized from the moment you walk in for your scheduled appointment. They can’t hold to the time they promise to get your car out. I feel lucky to have found a service rep who took care of m your scheduled appointment. They can’t hold to the time they promise to get your car out. I feel lucky to have found a service rep who took care of me (her name is Smith) and felt badly for the length of time. She also walked out to my vehicle to manually reset what should have done by the service department. Once we have used our prepaid visits, I don’t think we’ll be back. This one very nice lady can’t save the lack of attention you get from others. Customer service is important. More

Great professional service. Very easy to schedule service. Staff is very friendly and display willingness to help. Very easy to schedule service. Staff is very friendly and display willingness to help. More

Short version- Service department needs an on duty manager! Long version - I made an appointment online and was unaware I would be randomly assigned to a service technician. I arrived about 15 minutes manager! Long version - I made an appointment online and was unaware I would be randomly assigned to a service technician. I arrived about 15 minutes early. There was a line so I waited, only two people working in the service counter area. About 20 minutes later another gentleman asked if he could help. He pulled my name up and told me I was assigned to a lady, so back to waiting in line. 35 minutes and finally the lady asked me to come to the counter where she appears to be busy on the computer but says nothing. By this point my patience has gone. My appointment time has come and gone with no one appearing to care. Finally Chris told the lady he would get information from my vehicle for her. A few minutes later she asked me what I needed. Really! I waited 35 minutes for an appointment I made online where I included details for my appointment and she wants to play games. She stated her two computer systems showed different information as if I have a clue what systems she’s talking about. At this point I told her (short version) that I wanted someone else to work with. She got mad and told Chris I was all his at which point I responded by saying, great, he is the only one who has helped me up to this point. She continues to complain about having only two people working, as if that is some how my fault. All this to say, your experience in service will greatly depend on who you get assigned to. Chris was great but I would steer from Christin, I believe that was her name. All you’ll get is attitude and someone who waits on coworkers to do all the work. To management, it is utterly unfair to your hard working employees to have to pick up others slack not to mention the impact on your customers. People make appointments so they don’t have to wait. Thanks for wasting about 45 minutes of my time. More

very poor service, I dropped off my vehicle at the service department on a Wednesday night, and for almost two days they couldn't tell me what was the problem on the vehicle, they said '' we are short service department on a Wednesday night, and for almost two days they couldn't tell me what was the problem on the vehicle, they said '' we are short on mechanics'' they said '' don't schedule appointment on Monday or Friday'' after providing me with a list of problem found on the vehicle, they said ''parts are not available'', I took my car to a different mechanic, shame on Honda Service department More

Leesburg Toyota is great. Always accommodating and the service is completed in the expected timeframe at a reasonable price. I have been dealing with Bryan Dorsey for many y Always accommodating and the service is completed in the expected timeframe at a reasonable price. I have been dealing with Bryan Dorsey for many years and he’s the best! More

Wait time to see a service advisor was too long. Other than that everything else was seamless. Other than that everything else was seamless. More

Our family has 4 Toyotas (wife and kids) and has been servicing our cars at this dealership since 2000 when we moved into this area. Service is exceptional and Bryan Dorsey, the Service Advisor, has alwa servicing our cars at this dealership since 2000 when we moved into this area. Service is exceptional and Bryan Dorsey, the Service Advisor, has always taken care of us. Bryan provides honest and detailed info about what we should do on the car and what options/tradeoffs are possible. We trust him totally, something that in the past I could not say for other mechanics and dealerships. Key attributes for us are trusted relationship, flexibility to "fit us in", and quality of service. Couldn't ask for anything better. More

They did a great job, it took a little longer than promised but they were really nice! promised but they were really nice! More