AutoNation Toyota Leesburg - Service Center

The service was very good and timely. The staff is also very professional and friendly The staff is also very professional and friendly More

This my worst experience with Autonation Service Department. After making a reservation for service, I still waited for almost 3 hours before I was finally told what the problem was with my car. Onc Department. After making a reservation for service, I still waited for almost 3 hours before I was finally told what the problem was with my car. Once the problem was found, I had to leave the car overnight because they didn't have the part. I was told that the car would be ready the next afternoon, but I still had to call 3 times to get the correct status on the repair. The Service Department needs some serious discussions about keeping customers informed on the status of their vehicles. More

Got in early. Taken care of immediately. Was fully informed of work to be done. No surprises Taken care of immediately. Was fully informed of work to be done. No surprises More

Very good customer service and a lady to attending to me was really nice and helpful was really nice and helpful More

Always efficient and courteous. Patient about bill. Don't feel like they ever pad the bill. Patient about bill. Don't feel like they ever pad the bill. More

The service mgr. Bryan Dorcey explained my service in very detailed. He does not over promise expectation of services. Bryan Dorcey explained my service in very detailed. He does not over promise expectation of services. More

Customer service was 0. I am not happy, I had to change the oil in my car and they kept me waiting 3-4 hours just for a simple oil change. Carlos Riera Reyes the service adv I am not happy, I had to change the oil in my car and they kept me waiting 3-4 hours just for a simple oil change. Carlos Riera Reyes the service advisor was the worst person. He doesn’t even answer your questions. I asked if they did the oil change and his answer was “I don’t know” after 4 hours of waiting. I asked for the manager and he said “the manager is somewhere here.” He did not call the manager when I asked him to. More

Great service tech…explained everything. Timing worked well. Waiting room clean, bright and cheerful. Enjoyed free be erages.. Timing worked well. Waiting room clean, bright and cheerful. Enjoyed free be erages.. More

Extremely disappointed an oil change, tire rotation and inspection was told would take 1 1/2 - 2 hours. It took 5 and that was with me hounding after 3 1/2 hours. inspection was told would take 1 1/2 - 2 hours. It took 5 and that was with me hounding after 3 1/2 hours. More

The service personnel was great , welcoming . Kristin and Admir helped me to go through the issues . Lindsey too came to make sure The warranty claim went through . The GM Mike McNicholas came to Kristin and Admir helped me to go through the issues . Lindsey too came to make sure The warranty claim went through . The GM Mike McNicholas came to make sure everything was done right and I was ok More