AutoNation Toyota Leesburg - Service Center
Leesburg, VA
629 Reviews of AutoNation Toyota Leesburg - Service Center
The Service Customer Care Manager, Admir, was prompt to call back when a problem with my service had been identified. He explored all options and with the help of the district manager they were able to to call back when a problem with my service had been identified. He explored all options and with the help of the district manager they were able to to provide a quick resolution to my service concerns and they made sure the service was covered under the existing warranty. The service provider, Louis, was tremendous at providing regular updates on the service progress and great flexibility with scheduling and pick up following the completion of the work. Thank you to all. More
Had an appointment for Oil Change,7:17 after Waiting over almost 4 hours, (11:00) I asked the clerk, who wrote up my vehicle, why it was taking so long for a simple oil change, he then tells me, it wa over almost 4 hours, (11:00) I asked the clerk, who wrote up my vehicle, why it was taking so long for a simple oil change, he then tells me, it was finished at 8:30…He failed to notify me and left me waiting! I’ve been having service at Leesburg Toyota, since I bought my Highlander 08 there, ( I actually worked for Leesburg Toyota) for 6 years.) I received a a very poor excuse. That he forgot to let me know, and to have nice day! Really! I think Leesburg Toyota should have made it right…of no Charge! For the screw-up. Will go somewhere else for next next maintenance! More
Very professional, courteous, and efficient staff that made the dealer experience pleasant. I bring my Prius in for all my service needs as the Leesburg Toyota Dealership is consistently superb. made the dealer experience pleasant. I bring my Prius in for all my service needs as the Leesburg Toyota Dealership is consistently superb. More
Easy to schedule appt - on time - friendly - honest and upfront on cost (which was very reasonable) The facility was very clean and open spaces. Highly recommended upfront on cost (which was very reasonable) The facility was very clean and open spaces. Highly recommended More