AutoNation Toyota Leesburg - Service Center

Mr. Aria in service department was very friendly he explained everything in detail to us and the car was ready when he promised us explained everything in detail to us and the car was ready when he promised us More

Very easy to make appointment. Everyone very helpful and friendly. Service department efficient and timely Everyone very helpful and friendly. Service department efficient and timely More

I was surprised to be able to make an appointment for the next day. My truck was ready early and the service provided cost less than I thought it would. They shared what other services I would need but didn’ next day. My truck was ready early and the service provided cost less than I thought it would. They shared what other services I would need but didn’t push. Check In and out was easy and pleasant. Will now be my go to for all my service needs. More

I recently moved to great falls and autonation toyota was the closest dealership - so i tried an oil change. I expected the same quality customer service I grew accustomed from the toyota dealeraship in the closest dealership - so i tried an oil change. I expected the same quality customer service I grew accustomed from the toyota dealeraship in chantilly…not even close! Waited 30 minutes to check-in because there was only one person at the service counter. I paid $47 for an 8-hr car rental (pick up 8am, drop off 4pm). I spent $509 in maintenance and did not even get my car washed. More

I had an appointment for 3:00pm. It took 20 minutes to just be recognized for my appointment. After I met Tim everything was good. They took care of my car. They didn’t go over the r It took 20 minutes to just be recognized for my appointment. After I met Tim everything was good. They took care of my car. They didn’t go over the results. Your car is ready. I think they should at least tell you how you are doing with taking care of your vehicle!!! More

Bought my Highlander here 2017, went to different dealership for service as maintenance group was unprofessional. Went back May 2022 for safety inspection. Service group called my home to notify me dealership for service as maintenance group was unprofessional. Went back May 2022 for safety inspection. Service group called my home to notify me the car was done and my wife called me. I was sitting less than 20 feet from service desk. When I asked why they didn't just call me staff looked around at each other and shrugged. Guess I will continue driving to other service facility. More

Great client service and responsiveness. Tim Nguyen provided top notch client services. Very satisfied with the quality of work as well. Tim Nguyen provided top notch client services. Very satisfied with the quality of work as well. More

The work was completed in relative reasonable time and the service was good, The cost seemed very high to me. the service was good, The cost seemed very high to me. More

Courteous and efficient, friendly and prompt. No hard sell . Clean facility and knowledgeable attentive staff . No hard sell . Clean facility and knowledgeable attentive staff . More

A factory recall repair that was quoted by Toyota to be 1 hour took 5 hours. Things never seemed to progress unless I prompted the service advisor. During that time I observed many employees in the service d hour took 5 hours. Things never seemed to progress unless I prompted the service advisor. During that time I observed many employees in the service department standing around idle. That explains why they need to charge those exorbitant hourly rates. This was my first visit to AutoNation and from the experience, it will be my last. More