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AutoNation Toyota Leesburg - Service Center

Leesburg, VA

4.6
629 Reviews

629 Reviews of AutoNation Toyota Leesburg - Service Center

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May 07, 2022

I find the entire staff to be professional, helpful and doing their job! I usually choose to wait for my routine visits as the area is uncluttered with well-placed seating and clean restrooms. Another pl More

by Mansuejo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan (Service Advisor), Patrice (Sales) & woman at the check out desk
May 10, 2022 -

AutoNation Toyota Leesburg responded

Hi, thank you so much for your positive comments about AutoNation Toyota Leesburg! We are always more than happy to assist you if anything else comes up. Take care!

May 07, 2022

One short call and I had a same day appointment set, arrived, was quickly helped by very courteous people that made me feel assured that everything would be taken care of in a timely manner. I went for More

by simmsce
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike
May 10, 2022 -

AutoNation Toyota Leesburg responded

Hi, thank you so much for your positive comments about AutoNation Toyota Leesburg! We are always more than happy to assist you if anything else comes up. Take care!

May 06, 2022

Always reliable, friendly, helpful and thorough. Car is fixed promptly and without causing any further problems. More

by nancylu7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kristen
May 09, 2022 -

AutoNation Toyota Leesburg responded

Hi, thank you for taking the time to share your feedback with us. Feel free to stop by if you ever need any more help.

May 06, 2022

Service was fine. Could have a few additional options for free beverages in the waiting room. More

by tiger
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan
May 09, 2022 -

AutoNation Toyota Leesburg responded

Hi, thank you for taking the time to share your feedback with us. Feel free to stop by if you ever need any more help.

May 06, 2022

Service was quick and attendant was very polite. I wish they had water available while waiting. I bought my car here three years ago and it was easy as well. The only area I would tell you to watch More

by krsmrdc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Can’t remember
May 09, 2022 -

AutoNation Toyota Leesburg responded

Hi, thank you for taking the time to share your feedback with us. Feel free to stop by if you ever need any more help.

May 05, 2022

Good service and on time with appointments. ..And the parts arrive on time and the revision of the car was optimal More

by libra031110
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan
May 05, 2022 -

libra031110 responded

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May 05, 2022

Although I've had better experiences in the past, this time I did not have a good experience while getting my car serviced. It was just a basic oil change, but it took two hours, and I did not also get th More

by rayroarkVA1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
N/A
May 08, 2022 -

AutoNation Toyota Leesburg responded

Hello, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We appreciate you bringing this experience to our attention. If you are willing, please contact us at (571) 357-3965 so we can work towards a resolution. We look forward to hearing from you. Take care!

May 08, 2022 -

rayroarkVA1 responded

The dealership has my number and can call me if they want.

May 04, 2022

Great customer service. I was in and out for my service repair. And their prices are definitely reasonable. Thanks. More

by Thomas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
The whole team
May 06, 2022 -

AutoNation Toyota Leesburg responded

Hi Thomas, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

May 03, 2022

Your employee with whom I check in is excellent. But your service dept takes too long and the wait time is a good 2 hours for very simple services. More

by none
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
,Brian
May 06, 2022 -

AutoNation Toyota Leesburg responded

Hi, thank you for taking the time to share your feedback with us. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (571) 357-3965. We hope to hear from you.

May 02, 2022

This most recent visit to AutoNation Toyota in Leesburg for a 30,000 mile service was smooth and easy. - just like always. More

by Tony
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan
May 05, 2022 -

AutoNation Toyota Leesburg responded

Hi Tony, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

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