AutoNation Toyota Leesburg - Service Center
Leesburg, VA
629 Reviews of AutoNation Toyota Leesburg - Service Center
I find the entire staff to be professional, helpful and doing their job! I usually choose to wait for my routine visits as the area is uncluttered with well-placed seating and clean restrooms. Another pl doing their job! I usually choose to wait for my routine visits as the area is uncluttered with well-placed seating and clean restrooms. Another plus is NO SMELL OF TIRES whereas other Service Companies often store their tires in waiting areas!! Remaining at the facility also gives me the chance to connect with my salesperson or Financial Manager with any questions. I like that the service appointments include a sanitizing treatment and car wash! Thank you for this opportunity to review Auto Nation. More
One short call and I had a same day appointment set, arrived, was quickly helped by very courteous people that made me feel assured that everything would be taken care of in a timely manner. I went for arrived, was quickly helped by very courteous people that made me feel assured that everything would be taken care of in a timely manner. I went for a short walk while waiting and 40 minutes later my vehicle was ready. This was a record maintenance effort in my 40 plus years of dealing with automotive dealerships and service. More
Service was quick and attendant was very polite. I wish they had water available while waiting. I bought my car here three years ago and it was easy as well. The only area I would tell you to watch I wish they had water available while waiting. I bought my car here three years ago and it was easy as well. The only area I would tell you to watch out for is financing. Don’t be talked into any extras you don’t need. I also wish they would clean your car before they brought it back to you like other dealers have done. More
Although I've had better experiences in the past, this time I did not have a good experience while getting my car serviced. It was just a basic oil change, but it took two hours, and I did not also get th time I did not have a good experience while getting my car serviced. It was just a basic oil change, but it took two hours, and I did not also get the customary car wash. I think AN needs to improve their check-in and check-out process and allocate more resources to it so that it does not take 30 extra minutes for someone to get checked out after the car has already been serviced. More
Your employee with whom I check in is excellent. But your service dept takes too long and the wait time is a good 2 hours for very simple services. But your service dept takes too long and the wait time is a good 2 hours for very simple services. More