AutoNation Toyota Leesburg - Service Center

Two hours for a scheduled oil change. Didn’t try to push a bunch of services on me. Didn’t try to push a bunch of services on me. More

Everything is great. Excellent service, polite staff, nice waiting area, very pleasant experience. I will recommend you to all my friends and family. Excellent service, polite staff, nice waiting area, very pleasant experience. I will recommend you to all my friends and family. More

They take long time to repair the car. They won’t answer. They say it’s busy today. But I had the appointment They won’t answer. They say it’s busy today. But I had the appointment More

Sometimes they do not inspect the car thoroughly and do. Or recommend things that need attention Or recommend things that need attention More

The service provider and all staff were extremely helpful at this last visit. Service was provided quickly and efficiently. at this last visit. Service was provided quickly and efficiently. More

I walked in and up to the desk and out of the 4 employees setting there they all had their heads buried in their phones. No one greeted me. I had to do this awkward cough as I stood in front of a person for setting there they all had their heads buried in their phones. No one greeted me. I had to do this awkward cough as I stood in front of a person for a good bit to be acknowledged. Once I finally connected with someone the guy walks me out to my truck tells me to sign something without even asking what services I had an appointment for or telling me what I was signing. Very awkward interaction. We finally establish I am getting an oil change. I was told that my oil change would take no more than an hour. Asked for a shuttle service so I would walk around the near by outlet mall to kill time. 3.5 hrs later I had to call the dealership because no one has contacted me and ask what the progress was!!! They said it was finished, they had my number and no one called to tell me it was finished?!?!?! I asked to be picked up by the shuttle service it took the gentleman 45 minutes to arrive after was told by the operator he is only ten minutes away. I go to pay and asked was there any deficits found during the 21 point inspection and I was told if so you will be sent an email… what?!?!? Still haven’t received the report that is done at every single Toyota dealership that I have been to previously in the past ten years?!?! I admit this is a petty part to complain about but other Toyota dealerships drive your vehicle thru a car wash after servicing it, and this was not done here. Over all extremely poor communication with the entire process, yeah give it a solid 1/10. I even asked the shuttle driver how to reach him to come pick me up and he had no idea, said call the dealership as he had a phone in his hand. Other dealerships you call the shuttle driver directly so you are not waiting outside for 45 minutes to be picked up?!?!?! More

We have purchased 3 cards from this dealership and our experience has been great each time. They have a great service team and we trust them with our cars. experience has been great each time. They have a great service team and we trust them with our cars. More

Autonation provides outstanding customer service and car service. I experienced ease and convenience from the time I dropped the car off to when I picked it up. Thank you to Bryan my service agent, Guilmer service. I experienced ease and convenience from the time I dropped the car off to when I picked it up. Thank you to Bryan my service agent, Guilmer and other shuttle driver, online check out, etc. Great job and I appreciate all you do. More

I was having issues with the emissions not being ready after driving my car over 3,000 miles so the service tech was able to diagnose and fix the problem. I was very happy that the problem was fixed so qu after driving my car over 3,000 miles so the service tech was able to diagnose and fix the problem. I was very happy that the problem was fixed so quickly. I also had an oil change and tire rotation, and the final price for it all was very reasonable. I highly recommend Autonation if you need your car fixed. My service advisor, Tim, was great at explaining the services performed, and keeping me informed about the process throughout the day. More

Service department completed the service on time as expected. My car was cleaned before before returning. I appreciate that and the invoice gave a step by step list of what was done. expected. My car was cleaned before before returning. I appreciate that and the invoice gave a step by step list of what was done. More