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AutoNation Toyota Leesburg - Service Center
Leesburg, VA
635 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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635 Reviews of AutoNation Toyota Leesburg - Service Center
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February 13, 2024
Fantastic service department - the service advisors are personable, professional, and overall top notch. I’ve been taking my vehicles there for 5 years and will continue. personable, professional, and overall top notch. I’ve been taking my vehicles there for 5 years and will continue. More
by Eric
Employees Worked With
Daniel Carabantes and Stacy Shatley
January 23, 2024
They are consistent and thorough. I have never had to go back with an issue after service. My highlander has 100k miles on it and they have serviced it along the way. No problems. I have never had to go back with an issue after service. My highlander has 100k miles on it and they have serviced it along the way. No problems. More
by grobertsonashburn
Employees Worked With
Daniel and Bryan
December 24, 2023
I had an appointment at 8 am in service. I liked how I was handled. They told me it will take around 1 hour. Got my keys in 45 minute. Justin is the superstar. Thank you Justine!!! I have al I liked how I was handled. They told me it will take around 1 hour. Got my keys in 45 minute. Justin is the superstar. Thank you Justine!!! I have all my 3 cars servicing here , I am happy and I will recommend it to my friends and family More
by mmrasim
Employees Worked With
Ricky the Man
December 16, 2023
Service performed as specified. No issues. Wait time was shorter than estimated. Louis is always very professional and helpful. He's one of the reasons I keep coming back for my No issues. Wait time was shorter than estimated. Louis is always very professional and helpful. He's one of the reasons I keep coming back for my scheduled service intervals. More
by Chris C.
Employees Worked With
Louis Chen
December 12, 2023
Fantastic Service department. Drop off was easy and smooth the night before. I received text updates throughout the day, and my car was ready mid afternoon. highly recommend Drop off was easy and smooth the night before. I received text updates throughout the day, and my car was ready mid afternoon. highly recommend More
by Brooke Warner Mitchell
Employees Worked With
Daniel
December 09, 2023
I have been a customer for over 26 years purchasing a 1998 Avalon and a 2019 RAV4 from Leesburg Toyota. This review is for the Avalon. After waiting at the service desk for 15 minutes, Justin arrives. 1998 Avalon and a 2019 RAV4 from Leesburg Toyota. This review is for the Avalon. After waiting at the service desk for 15 minutes, Justin arrives. I told him I was there to get an oil change, state inspection, check tire pressure, and check battery. He told me it would be between 1 and 1-1/2 hours. After almost 2 hours I go to ask Justin about status of my car. He said there were some issues and that car would not pass inspection because it needed rear brake pads and rotors totaling $621.40 and that it would take another 2 hours. I told him I wasn’t waiting any longer, to bring back my car. I went to waiting area again. After another half hour I went back to Justin and said where’s my car. He handed me multiple papers, told me to go to cashier, and he would get my car. Once I looked at the papers there were recommendations for repairs totaling $3,372.93. After almost 3 hours of waiting, a rejected inspection, and pages of needed repairs, I was beyond upset. On the way home I stopped at another dealer and told them I had a rejected inspection because of brakes, and would they check it over and redo inspection. The next day I got a call that the car passed inspection. Front and rear brakes measured 6/32nds and that there was plenty of life left. Don’t know if I was taken advantage of because of an old car, because I’m old, or because I am female. I don’t appreciate how I was treated from beginning to end!! More
by Mhough052
Employees Worked With
Justin Embrey, Brian Dorsey
