AutoNation Toyota Leesburg - Service Center

Mess up with the parts supply chain was frustrating but they took the necessary steps to make it right. they took the necessary steps to make it right. More

Brian the service director was excellent in listening to my needs . After I was finished he addressed things I recommend getting done and at the same time he told me things I did not need at this time due t my needs . After I was finished he addressed things I recommend getting done and at the same time he told me things I did not need at this time due to my mileage, thanks for the honesty. He also took me in at a day notice and had me out of there fairly quickly. Thank you Brian. More

A Toyota Prius will run a long time if properly maintained. I had my 2007 Prius in for periodic maintenance and a State Inspection the other day at AutoNation Toyota Leesburg, and everything was h maintained. I had my 2007 Prius in for periodic maintenance and a State Inspection the other day at AutoNation Toyota Leesburg, and everything was handled well. I scheduled the work online. The only blip was adding the Inspection in their app; it wasn't on the list of available services. But I was able to add that under "Other". I even threw them a bit of a curve when I had to change my drop-off time, and they didn't have a problem. The car was ready in a few hours, and the final total was even a little less than the estimate. More

Took care of issue in reasonable amount of time. Needs to have better in the door service greeter. Needs to have better in the door service greeter. More

5K maintenance on a car I had purchased at a different dealer. Great job. Easy in, easy out, within the estimated time. dealer. Great job. Easy in, easy out, within the estimated time. More

Very difficult to get a service appointment! My service manager had left the dealership & no one told me so I had trouble getting an appointment! When I got to the dealership no one was assigned My service manager had left the dealership & no one told me so I had trouble getting an appointment! When I got to the dealership no one was assigned to me , but Bryan Dorsey took me & he was excellent!! More

I recently took my 4Runner for maintenance to this dealership. Check-in was easy and smooth. The person who did the check-in for me was very nice and friendly. The wait area is very clean. It was di dealership. Check-in was easy and smooth. The person who did the check-in for me was very nice and friendly. The wait area is very clean. It was disappointing that the service advisor, Tim Nguyen, did not provide me with any information about my car. He just handed the keys to the cashier and left. I find it a little rude and unfriendly. This is not a good customer service. Also, most dealership wash the car after the service, but this dealership did not offer that for my car. More

Went in for 200,000 mile service on my Prius. Everything was fine, other than that they suggested I needed new wiper blades. I replaced them before getting the car inspected last fall, that was p Everything was fine, other than that they suggested I needed new wiper blades. I replaced them before getting the car inspected last fall, that was poor advice. It rained later in the day while I was driving, they worked fine. More

I recently took my 2021 Highlander in for our 10,000 mile service. I was met promptly at my appointment time and the work was done in the predicted time. I was back on the road in less than two hours. The fi service. I was met promptly at my appointment time and the work was done in the predicted time. I was back on the road in less than two hours. The first service was handled in the same way. We are very happy with the vehicle and the dealership. More

AutoNation provides great service on my car, but one thing bothers me. Every time I enter the dealership for an appointment, there might be three four service reps who appear to be busy, but some of the thing bothers me. Every time I enter the dealership for an appointment, there might be three four service reps who appear to be busy, but some of them aren't dealing with customers. It would be nice if at least one of them would look up, acknowledge I'm there, and say something like: "I will be with you in a minute, sir." Sometimes it takes 10 minutes or more before someone recognizes I am there. I find this very inconsiderate. More