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AutoNation Toyota Leesburg - Service Center
Leesburg, VA
632 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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632 Reviews of AutoNation Toyota Leesburg - Service Center
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March 17, 2022
Received a letter about a service call on my headlights and was told to schedule a replacement service. I called and scheduled an appointment. I brought in my 2018 RAV4 hybrid Toyota and, after a 2 hour wa and was told to schedule a replacement service. I called and scheduled an appointment. I brought in my 2018 RAV4 hybrid Toyota and, after a 2 hour wait, was told that they could now order the parts. I still do not have a return visit scheduled by AutoNation. More
by ktfeeney
Employees Worked With
Brian
March 16, 2022
Customer service needs to be improved in the service department. Multiple customers waiting arouns for anyone to acknoldege them must less help them. Simple hello we'll be right with you goes a long way department. Multiple customers waiting arouns for anyone to acknoldege them must less help them. Simple hello we'll be right with you goes a long way... More
by Butch
Employees Worked With
Nguwen
March 16, 2022
Brian the service director was excellent in listening to my needs . After I was finished he addressed things I recommend getting done and at the same time he told me things I did not need at this time due t my needs . After I was finished he addressed things I recommend getting done and at the same time he told me things I did not need at this time due to my mileage, thanks for the honesty. He also took me in at a day notice and had me out of there fairly quickly. Thank you Brian. More
by Tsahin38
Employees Worked With
Brian
March 16, 2022
A Toyota Prius will run a long time if properly maintained. I had my 2007 Prius in for periodic maintenance and a State Inspection the other day at AutoNation Toyota Leesburg, and everything was h maintained. I had my 2007 Prius in for periodic maintenance and a State Inspection the other day at AutoNation Toyota Leesburg, and everything was handled well. I scheduled the work online. The only blip was adding the Inspection in their app; it wasn't on the list of available services. But I was able to add that under "Other". I even threw them a bit of a curve when I had to change my drop-off time, and they didn't have a problem. The car was ready in a few hours, and the final total was even a little less than the estimate. More
by redtail
Employees Worked With
Kristin Lewis-Smith
March 10, 2022
Very difficult to get a service appointment! My service manager had left the dealership & no one told me so I had trouble getting an appointment! When I got to the dealership no one was assigned My service manager had left the dealership & no one told me so I had trouble getting an appointment! When I got to the dealership no one was assigned to me , but Bryan Dorsey took me & he was excellent!! More
by John Barrett
Employees Worked With
Bryan Dorsey
March 10, 2022
I recently took my 4Runner for maintenance to this dealership. Check-in was easy and smooth. The person who did the check-in for me was very nice and friendly. The wait area is very clean. It was di dealership. Check-in was easy and smooth. The person who did the check-in for me was very nice and friendly. The wait area is very clean. It was disappointing that the service advisor, Tim Nguyen, did not provide me with any information about my car. He just handed the keys to the cashier and left. I find it a little rude and unfriendly. This is not a good customer service. Also, most dealership wash the car after the service, but this dealership did not offer that for my car. More
by ktimory
Employees Worked With
Tim Nguyen
