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AutoNation Toyota Leesburg - Service Center

Leesburg, VA

4.5
632 Reviews

632 Reviews of AutoNation Toyota Leesburg - Service Center

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March 09, 2022

Went in for 200,000 mile service on my Prius. Everything was fine, other than that they suggested I needed new wiper blades. I replaced them before getting the car inspected last fall, that was p More

by Skip
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Lopez
Mar 11, 2022 -

AutoNation Toyota Leesburg responded

Hi, we are pleased to hear you had such a positive experience with us! If you need more help, our team is available to talk -- safe travels!

March 09, 2022

I recently took my 2021 Highlander in for our 10,000 mile service. I was met promptly at my appointment time and the work was done in the predicted time. I was back on the road in less than two hours. The fi More

by Geoff
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pete
Mar 11, 2022 -

AutoNation Toyota Leesburg responded

Hi Geoff, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you need more help, our team is available to talk -- safe travels!

March 09, 2022

AutoNation provides great service on my car, but one thing bothers me. Every time I enter the dealership for an appointment, there might be three four service reps who appear to be busy, but some of the More

by Anoj
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Don't remember
Mar 11, 2022 -

AutoNation Toyota Leesburg responded

Hi Anoj, we are deeply disappointed by your experience at AutoNation Toyota Leesburg. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (571) 357-3965 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.

Mar 12, 2022 -

Anoj responded

Please just give your customer service reps some training in customer courtesy based on my complaint. It shouldn’t’t be too difficult.

March 09, 2022

Exceptional team at AutoNation Toyota; Bryan lead for 175K car service - great job, very professional and friendly, verifies/talks about service, ensures all is completed, and reviews any potential issue More

by dibergeron21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Dorsey
Mar 11, 2022 -

AutoNation Toyota Leesburg responded

Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you ever need help, just give us a call. Happy motoring!

March 08, 2022

I can’t say enough about how grateful I am to be able to bring my car in for service and have Bryan as my advisor. Always helpful, courteous, and knowledgeable. The best! More

by dave
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Dorsey
Mar 11, 2022 -

AutoNation Toyota Leesburg responded

Hello, it is great to read such wonderful comments about your recent experience with us! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road! Take care!

March 04, 2022

Whole experience was great! Making the appt was easy - drop off a breeze. I received updated progress reports from Tim and the pick up was quick. Thank you Autonation Leesbur More

by Joan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim
Mar 07, 2022 -

AutoNation Toyota Leesburg responded

Hi. We are pleased to hear you had such a positive experience with us, Joan! Don't hesitate to call us if you ever need anything. Be safe on the road!

March 04, 2022

Service process was excellent and staff was very professional. Pleased with how things were done. More

by strobyone
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mr. Jung
Mar 07, 2022 -

AutoNation Toyota Leesburg responded

Hi, we're happy to hear you had such a positive experience with our team! If you ever need help, just give us a call. Happy motoring!

March 03, 2022

My RAV4 was due for it's first service at this dealership, which is where we purchased the vehicle. My appointment was with Bryan Dorsey and the service was done quick and efficiently! More

by miac
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Dorsey
March 03, 2022

Very helpful and realistic service staff. Bryan Dorsey is a great Service Advisor. Helpful suggestions WITHOUT the upsell prevalent in so many other dealers. More

by drewkcpa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Dorsey
March 03, 2022

I HATE making a Service Appt with a Call Ctr! I want to talk to the Dealer location that's going to do the work! When I make an Appt & told 1hr. that's what I expect! I will change to a time I ca More

by tapemann
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tom
Mar 05, 2022 -

AutoNation Toyota Leesburg responded

Hello, we are deeply disappointed by your experience at AutoNation Toyota Leesburg. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (571) 357-3965 to discuss what we can do to help.

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