AutoNation Toyota Libertyville - Service Center

Took my vehicle in on a Monday @ 3:00 PM via appointment for an issue with my drivers side headlight/turn signal malfunctioning. When I first walked in it took five minutes of me standing there for someone for an issue with my drivers side headlight/turn signal malfunctioning. When I first walked in it took five minutes of me standing there for someone to acknowledge me. Upon checking in I let the service person (Jesse) know I would be waiting. At 4:30 PM I had received no update so I went to ask for an update from Jesse who told me they "were still working on it." After an additional 45 minutes, I went back to receive an update. I then found out Jesse had left for the day without notification. The new service rep I spoke with said he would find out what was going on. Another 15 minutes later the service rep came out to find me to tell me they needed to keep my vehicle overnight because they needed to take the entire front bumper off and complete a diagnostic check to determine the cause of the issue. I wondered what they had been doing for the last 2.5 hours of me waiting? There was no offer of a loaner vehicle offered and I then had to figure out a way to get home after agreeing to leave my vehicle (strongly requested). Fast forward to the next day, at 2:00 PM I receive a call from Jesse (service rep) telling me they figured out the issue (wiring related) and my car will be ready for pick up at 3:00. I then received a text from Jesse at 4:00 PM saying my vehicle would be ready for pick up at any time (close at 7:00 PM). Upon arrival at approximately 5:15 PM and after paying, it took service personnel 10 minutes to locate my car. One person said it was being washed, the person who actually brought it to me told me it was still in the shop with the hood up. I appreciate the specific service aspects and correcting the cause of the issue but the communication aspects by the service team when you first walk in leaves a lot to be desired. Be prepared for a lot of wait time if if in fact wait for service to be completed. More

I'll guess that the services mentioned were completed, but the service writer was poor at best. He wanted to charge me for things that were covered in my Toyota Care package. but the service writer was poor at best. He wanted to charge me for things that were covered in my Toyota Care package. More

Always keep me safe in the road , with good and prompt service , thank you Mauricio for your honest advise service , thank you Mauricio for your honest advise More

Robert was a pleasure to work with. He gave me all the information I needed. Not one of these high pressure sales pitches like I had at other dealers. Defiantly coming back for more He gave me all the information I needed. Not one of these high pressure sales pitches like I had at other dealers. Defiantly coming back for more services. More

My Prius Battery died. Car could not be jumped. Electrical systems on these Hybrid models are tricky and easy for dealerships to take advantage of customers. I patronize th Car could not be jumped. Electrical systems on these Hybrid models are tricky and easy for dealerships to take advantage of customers. I patronize this dealership because I trust my service Advisor Robert Kolodny. For the few times I have had to bring my 2018 Prius in for service, Robert has always done his best to ensure the Best service at the lowest price. He is the Best! I highly recommend Robert and this dealership. More

Quick service and excellent communication via text when the car was done I was very happy with the technician who attended me the car was done I was very happy with the technician who attended me More

Jesse O'Connor was not friendly. He had no patience. Recommend not to see him for the services. He had no patience. Recommend not to see him for the services. More

We have been working with this dealership for more than two decades. All throughout these long years, they have kept both our cars, 1999 Toyota Avalon & 2002 Toyota Camry, in top shape. For the past two y two decades. All throughout these long years, they have kept both our cars, 1999 Toyota Avalon & 2002 Toyota Camry, in top shape. For the past two years, our Service Advisors have been Carlos and Mauricio. These gentlemen together with the Mechanics who work with them have been exceptionally caring and have provided us with honest and professional advice and service. As a result, we have been able to keep our cars for 25 and 21 years, respectively. We would like to extend and express our gratitude to Mauricio and Carlos as well as their hard working and professional Mechanics. We would also like to thank the Service Managers who authorize discounts for us even when no official coupons are posted. Thank you all. We wish you continued health and success in your work. More

I have been bringing in my cars for service to this dealership for over 20 years and have always been happy with the outcome. Trustworthy professional and direct. My current service technician is Carlo dealership for over 20 years and have always been happy with the outcome. Trustworthy professional and direct. My current service technician is Carlos and he is wonderful to work with! More

Employees are always kind and informative. Explanations of work to be done are always given and explanations are clear. Explanations of work to be done are always given and explanations are clear. More