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AutoNation Toyota Libertyville - Service Center

Libertyville, IL

4.5
635 Reviews

635 Reviews of AutoNation Toyota Libertyville - Service Center

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January 18, 2023

Very good service , it was completed within the agreed time. All the necessary information was explained and same was shared in a letter. More

by Nanju
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse
Jan 21, 2023 -

AutoNation Toyota Libertyville responded

Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

January 13, 2023

My husband and I got our new car there, the sales team are amazing, very informative. Also we schedule our service appointment and the specialist was very friendly and helpful. We did not have to wait lon More

by Paula agamez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mauricio ramos
Jan 19, 2023 -

AutoNation Toyota Libertyville responded

Hi Paula, thank you for your positive review. We're happy to have been of service to you. We appreciate your recommendation of AutoNation Toyota Libertyville and we hope to be of service again in the future.

January 13, 2023

Would be 4. 5 stars, if that was an option. Their service is fine and their communication during the service is good. I'd just like them to communicate more abo More

by Jaskau.82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't recall names.
Jan 19, 2023 -

AutoNation Toyota Libertyville responded

Hi, thank you for taking the time to share your feedback with us. If you need more help, our team is available to talk. Safe travels!

January 10, 2023

Reliable service and thorough. Courteous and communicated with me. I had a concern about my brakes and they were inspected and fine. I really appreciated the honest inspection and More

by Jwb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Ponce
Jan 12, 2023 -

AutoNation Toyota Libertyville responded

Hi, we appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help! Take care!

January 10, 2023

After I picked up my car and drove away, I noticed a grease stain on the passenger seat that was not there when I took the car in. More

by hutch99999
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar
Jan 12, 2023 -

AutoNation Toyota Libertyville responded

Hi, we appreciate you taking the time to leave us this feedback. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again. Take care!

January 06, 2023

I only like this Toyota Dealership. They have not always been perfect but much better than other dealerships. The staff is just amazing, sales and service! And it takes good management More

by ben.cornerstone
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Writer
Jan 11, 2023 -

AutoNation Toyota Libertyville responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

Jan 11, 2023 -

ben.cornerstone responded

Like I said before, the dealership is great but the people administering surveys and promotional emails are terrible. Example: After each service, I get a promotional e-mails about all the things you forgot to do on my car. I know you did a great job, so why send out an e-mail that makes you look bad? Save some money on promotions and surveys and bring back the doughnuts.

January 06, 2023

Things are a bit different at the ole Autonation Service Department.. service tech has no personality and was very difficult to work with for me, Jim, the now retired service tech, would be very disappoint More

by Wattdanielj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse O’Connor
Jan 08, 2023 -

AutoNation Toyota Libertyville responded

Hi, thank you for taking the time to leave us feedback. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (224) 993-9001. We hope to hear from you.

January 05, 2023

Based on my experience yesterday, in the service department, I was very impressed with the promptness, thoroughness and reasonable prices More

by Acs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos
Jan 08, 2023 -

AutoNation Toyota Libertyville responded

Hi, it is great to read such wonderful comments about your recent experience with us! We always strive to provide personable and excellent customer service. Thank you again for the review!

Jan 08, 2023 -

Acs responded

My pleasure!

January 05, 2023

Polite, friendly people provide top quality service. Thorough service checklist results in confidence that all my vehicle’s needs are identified and met. More

by Jc_dietrich
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mauricio
Jan 08, 2023 -

AutoNation Toyota Libertyville responded

Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

January 02, 2023

Service writer, Rob went above and beyond! ! I would highly recommend this Toyota dealership!!! thank you. More

by cmgarrity58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob
Jan 05, 2023 -

AutoNation Toyota Libertyville responded

Hi, your satisfaction is our top priority. We appreciate your recommendation of AutoNation Toyota Libertyville and we hope to be of service again in the future.

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