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AutoNation Toyota Libertyville - Service Center

Libertyville, IL

4.5
632 Reviews

632 Reviews of AutoNation Toyota Libertyville - Service Center

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November 27, 2022

I have been going for oil changes for years, but this is the first time I experienced such unpleasant service, the attendant was not helpful in answering questions in a professional manner More

by Maiet
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Omar
Nov 29, 2022 -

AutoNation Toyota Libertyville responded

Hi Maiet, we are deeply disappointed by your experience at AutoNation Toyota Libertyville. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (224) 993-9001 to discuss what we can do to help.

November 24, 2022

Everyone is so helpful and they are truly concerned about their customers. Then my brake system light came on, they advised that I have the car towed in rather than take the chance driving it there. More

by Ellen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos
Nov 26, 2022 -

AutoNation Toyota Libertyville responded

Hi Ellen, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

November 24, 2022

Very clean and the people were polite. My only issue was that eventhough I had an appointment it took 2.5 hours to do an oil change and tire rotation. More

by J1hn36
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessie
November 24, 2022

Very clean and the people were polite. My only complaint, and its minor, is that the car wash was out of service and the popcorn machine was not working. More

by jimk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Almanza
Nov 26, 2022 -

AutoNation Toyota Libertyville responded

Hi, thank you for bringing this matter to our attention. If you'd like, please contact our General Manager at (224) 993-9001. We'd appreciate the chance to make your experience a positive one.

November 22, 2022

Great experience with the dealership. Car was finished on time as promised. They as all my questions. More

by fheller342
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse o'connor
Nov 24, 2022 -

AutoNation Toyota Libertyville responded

Hello, we are pleased to hear you had such a positive experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!

November 18, 2022

My car is always in good hands when I bring it in for service. I'm always notified when a repair is required so that I can take proactive care of the car before serious trouble starts. This is so helpf More

by JMS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Almanza
Nov 22, 2022 -

AutoNation Toyota Libertyville responded

Hello, it is great to read such wonderful comments about your recent experience with us! We always strive to provide personable and excellent customer service. Thank you again for the review!

November 17, 2022

Carlos was able to answer all my questions while my car was getting repaired and made sure will be ready within the time he promised. More

by Gino
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos
Nov 21, 2022 -

AutoNation Toyota Libertyville responded

Hi Gino, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Feel free to stop by if you ever need any more help.

November 17, 2022

Good experience with this dealer. They sent pictures to me along with the explanation of the car’s problem, so I may come back to have my car problems fixed. More

by Linda zhang
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Forgot
Nov 21, 2022 -

AutoNation Toyota Libertyville responded

Hello Linda, it means so much to us that you chose our dealership! We always strive to provide personable and excellent customer service. Thank you for the review!

November 16, 2022

Very easy to set up service date, quick check in and prompt service. Car was finished on time. Not pushy on upswells either. Highly recommend More

by r.loro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mauricio
Nov 21, 2022 -

AutoNation Toyota Libertyville responded

Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

November 16, 2022

Mauricio was very kind and considerate. He explained what was needed and what the cost was More

by nanacon8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mauricio
Nov 21, 2022 -

AutoNation Toyota Libertyville responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Feel free to stop by if you ever need any more help.

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