AutoNation Toyota Libertyville - Service Center
Libertyville, IL
634 Reviews of AutoNation Toyota Libertyville - Service Center
I had been here before and had a positive experience so was willing to return. I received a coupon in my e-mail for 20% off service and I needed an alignment. The same e-mail included an additional coupon was willing to return. I received a coupon in my e-mail for 20% off service and I needed an alignment. The same e-mail included an additional coupon for "additional $10 OFF when you pay online". I was interested in getting an additional $10 off, but my service advisor said, "Read the fine print for the coupon you want to use for the service." I had previously read it and then for his sake read it out loud and when I came to the part that said, "Limit one (1) coupon or offer per vehicle" he stopped my reading and told me that I could not get the additional $10 off because only one coupon was allowed to be used. I didn't want to argue over ten dollars because it was easy to see that we were not going to agree. This set a poor tone for the rest of the encounter and I think marketing should no longer put "an additional $10 off" if a person can only use the "additional $10 off" if one chooses not to use the other coupons offered. The word additional was misleading. More
Waiting to get seen was a bit long but over all they delivered. T. Peterson went out of his way to make sure I got what needed done. He’s gone the extra mile and then some to put my wife and mother in delivered. T. Peterson went out of his way to make sure I got what needed done. He’s gone the extra mile and then some to put my wife and mother in their chose of vehicles. More
I like this dealership and my Toyota Highlander. My recent service at this dealership was great. My service rep..was excellent. Mauricio Ramos has always been helpful with any problems or questions My recent service at this dealership was great. My service rep..was excellent. Mauricio Ramos has always been helpful with any problems or questions, even if I needed to call him from a recent Wisc.. trip with a question about an icon on my dashboard.. I feel he is an outstanding employee and a great asset to automation Toyota Libertyville.. Sincerely, A.Conaway More