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AutoNation Toyota Libertyville - Service Center

Libertyville, IL

4.5
634 Reviews

634 Reviews of AutoNation Toyota Libertyville - Service Center

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April 28, 2022

The dealership is always nice and friendly. I always feel taken care of when I visit. I DO REALLY MISS the donuts they used to provide customers waiting for service. But I understand how expens More

by words2go
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
The paperwork is in the car. I don’t remember.
May 01, 2022 -

AutoNation Toyota Libertyville responded

Hi, we are deeply disappointed by your experience at AutoNation Toyota Libertyville. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (224) 993-9001 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.

April 27, 2022

No problem every is good experience with the staff price is little hi try to get coupons on line but was not apple More

by Mrayyan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jess
Apr 29, 2022 -

AutoNation Toyota Libertyville responded

Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

April 27, 2022

took my car in for brake fluid service and to check brake pads. Unfortunately, a number of other issues were identified. Dealership gave me estimate and offered to take me home since work would be about 3 More

by betsy.joseph4145
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rob, don't know mechanic's name
Apr 30, 2022 -

AutoNation Toyota Libertyville responded

Hi, we appreciate you taking the time to respond. The staff at AutoNation Toyota Libertyville take our reviews very seriously. If you'd like, please contact our General Manager at (224) 993-9001. We'd appreciate the chance to make your experience a positive one.

Apr 30, 2022 -

betsy.joseph4145 responded

I will call on Monday.

April 25, 2022

I have brought my Scion in for maintenance since I purchased it in 2016 and have been very happy with the service I’ve received. Never felt like they were suggesting maintenance that wasn’t really nec More

by DASISME
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos
Apr 27, 2022 -

AutoNation Toyota Libertyville responded

Hi, thank you for taking the time to leave us feedback. If you need more help, our team is available to talk -- safe travels!

April 24, 2022

Took car in for electrical problem. They fixed it . When I picked up the car on my receipt was a service review. It stated my brakes were in very bad condition I asked how much it woul More

by les
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
don’t remember
Apr 26, 2022 -

AutoNation Toyota Libertyville responded

Hi Les, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (224) 993-9001 to discuss what we can do to help.

April 22, 2022

The female service agent I have had the past two times is very welcoming, knowledgeable, and friendly. The mechanics are competent and address any issues that my Matrix may have. Overall, I am very satisfie More

by chuntsinger
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Verina Joyner
Apr 25, 2022 -

AutoNation Toyota Libertyville responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

April 21, 2022

I take my car in twice a year for checkup. Staff is always courteous, prompt, and very fair. It is easy to schedule service and the reminders are appreciated. More

by sjbs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I can't remember names but all were courteous.
Apr 24, 2022 -

AutoNation Toyota Libertyville responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

April 21, 2022

Staff on site courteous. Service performed timely. Kind of pricey but vehicle is older. Tried to make appointment by phone but unamed person whom I spoke with was clearly st More

by en005
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Almanza, Jesse OConnor
Apr 24, 2022 -

AutoNation Toyota Libertyville responded

Hi, thank you for taking the time to share your feedback with us. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (224) 993-9001. We hope to hear from you.

April 16, 2022

Had a recall and could fix cause I don’t have Toyota Care. Disappointed that I have to go back again and spend another hour and a half dealing with this. More

by amychristine78
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Robert Pollak
Apr 19, 2022 -

AutoNation Toyota Libertyville responded

Hi, we are deeply disappointed by your experience at AutoNation Toyota Libertyville. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (224) 993-9001 -- we hope to hear from you soon.

April 15, 2022

Easy to make and schedule an appointment for service. Friendly service advisors when you get there and check in. Services completed in a timely manner. Everyone was welcoming and professional as expected More

by r1il
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mauricio Ramos
Apr 18, 2022 -

AutoNation Toyota Libertyville responded

Hi, thank you for taking the time to share your feedback with us. We appreciate your recommendation of AutoNation Toyota Libertyville and we hope to be of service again in the future.

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