AutoNation Toyota Libertyville - Service Center

I brought my car for 5k schedule services. The process was smooth and took just 30 minutes. was smooth and took just 30 minutes. More

It was my first time for service at this location and 5 hours later for oil change and brakes. Not sure what’s a good time frame. My only complaint is someone forgot to reset the maintenance idiot icon. hours later for oil change and brakes. Not sure what’s a good time frame. My only complaint is someone forgot to reset the maintenance idiot icon. When new hubcap comes in maybe they can reset that maintenance icon that appears. I do not want to see thus icon for another 10,000 miles. Service person and techs were very nice and informative. More

Chuck Davies and his crew always do a great job I wouldn't think of brining my car any where else wouldn't think of brining my car any where else More

The dealership is accommodating, the waiting area is nice and a good place to relax while waiting nice and a good place to relax while waiting More

None of the service people wearing masks.Only a couple None of the service people wearing masks. Only a couple of customer service people wearing masks inside. They outsource their calls now so you canno None of the service people wearing masks. Only a couple of customer service people wearing masks inside. They outsource their calls now so you cannot speak to service directly. So could not check on warranty on my car. They said someone would call me and no one ever did. Wanted to charge me $85 a screw to replace my license plates. Never going back! More

I think the crew in toyota services is the best in tow keep you Hard work keep you Hard work More

I am so disappointed in this dealership's integrity of the serviced department. I used to trust them. When I took my car in for routine maintenance I was lead to believe that all the procedures they were the serviced department. I used to trust them. When I took my car in for routine maintenance I was lead to believe that all the procedures they were suggesting were as recommended by Toyota. I became suspicious afterwards and investigated . I found out that I waisted $300 dollars on unnecessary services. An honest dealership would clearly delineate services recommended by the manufacturer's "maintenance guide" from those recommended by someone else. If something isn't done to make this better I will be looking else ware for sales and service. I also intend to inform Toyota how they are being misrepresented by this dealer. More

I found the service department to be very helpful in explaining what was needed as well as what is scheduled in the near term. explaining what was needed as well as what is scheduled in the near term. More

A total numbers game and impersonal experience every time I am there. They are not in the business of customer service and do not know how to make service a pleasant experience. Even when they say your car i I am there. They are not in the business of customer service and do not know how to make service a pleasant experience. Even when they say your car is ready, be prepared to wait at least 20 minutes for it to be brought around (wet and dripping). No one was around to make sure I got out of the garage door which was closed and then I still had to wait and honk. Ridiculous. More

People waiting for 2.5 hours . On my end was the same when they called me nothing done for my changed oil not due yet. Tire rotation unable coz my 4 tires needs to be change not emergency. A broken bulb when they called me nothing done for my changed oil not due yet. Tire rotation unable coz my 4 tires needs to be change not emergency. A broken bulb drivers side needs to change. All I did was buy the bulb and let my husband put it on. But they should informed or updated me just not the last waited hours these all need to be done.Please let me know your change oil every 10.000 miles. This is not my especially.Ineedvto be guided. I decided then...... I choose the tires done at Costco. The price is always a reap off. Everytime I go there Im paying so much money. Im looking forward to go to Schaumburg Toyota . For our experiences not improving . Getting worst. Last time my son truck had an oil service . They left the cover open and oil were all over. He called them and they fixed it. Not anyone was told about this. Taking the opportunity for a better service. He paid $656.00 for the service his truck was not due yet. Learning lesson. What else their doing not right. Hope it will be changed for the better. Communication,honesty and pro- customer good price. Thank you Toyota More