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AutoNation Toyota Libertyville - Service Center

Libertyville, IL

4.5
634 Reviews

634 Reviews of AutoNation Toyota Libertyville - Service Center

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January 11, 2022

I usually use this dealership for the device. Recently when I went there for oil change I end up paying close to $500 for the services that I did not request. They even left the old oil change sticker on More

by Harry
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Lllllll
Jan 26, 2022 -

AutoNation Toyota Libertyville responded

Hi Harry, we are deeply disappointed by your experience at AutoNation Toyota Libertyville. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (224) 993-9001. We hope to hear from you.

November 19, 2021

Very rude and disrespectful to my wife- even manager didn't help Lost our business forever More

by owell13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sydney Thorp
Nov 24, 2021 -

AutoNation Toyota Libertyville responded

Hi, we can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (224) 993-9001 -- we hope to hear from you soon.

November 03, 2021

Thiefs! They steal money out of your car and blame it on you saying you misplaced it. Total xxxxers. I am 100% certain I had $30 in the small compartment near my steering wheel, when I got my car back after More

by seacbon18
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kevin
Nov 06, 2021 -

AutoNation Toyota Libertyville responded

Hi, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (224) 993-9001 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon. Take care!

November 03, 2021

I dont even know where to start, being it I was/am very disappointed with the service department ALL together! From Robert the service advisor as well as the service manager. Brought in my highlander due t More

by Lexus LS 460
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service department
Nov 07, 2021 -

AutoNation Toyota Libertyville responded

Hello, we are deeply disappointed by your experience at AutoNation Toyota Libertyville. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (224) 993-9001 -- we hope to hear from you soon. Take care!

October 19, 2021

I was charged $215 per hour for labor. When asked they said their rate is $160 for labor but it didn’t apply because it’s “menu pricing”. It’s price gouging, plain and simple. My car was at the dealer f More

by Ryan B
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kevin
Oct 21, 2021 -

AutoNation Toyota Libertyville responded

Hi Ryan, we are deeply disappointed by your experience at AutoNation Toyota Libertyville. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (224) 993-9001 to discuss what we can do to help.

September 28, 2021

I made an appointment to have my oil changed and was told it would take about an hour and 20 minutes. After an hour and half, I checked on the status and the service rep stated he would find out. Never heard More

by Ace
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tom
Sep 30, 2021 -

AutoNation Toyota Libertyville responded

Hi, we are deeply disappointed by your experience at AutoNation Toyota Libertyville. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (224) 993-9001 to discuss what we can do to help.

September 20, 2021

Going to start off by noting that I’ve been a happy customer of Libertyville Toyota for nearly 20 years but sadly things have taken a turn for the worse. The customer service has been less than ste More

by Dsilbar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rob Pollack and others.
Sep 26, 2021 -

AutoNation Toyota Libertyville responded

Hi, we appreciate you taking the time to respond. The staff at AutoNation Toyota Libertyville take our reviews very seriously. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (224) 993-9001. We hope to hear from you.

September 18, 2021

I always go there for car maintenance. Attend to you immediately after dropping the car. The waiting place is clean and keeps you update while they’re working on your car. They listen also to your sugg More

by neil
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert
Sep 24, 2021 -

AutoNation Toyota Libertyville responded

Hi, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help! Have a great day!

September 18, 2021

Good service department. I recommend others to take their vehicle there. Nice, friendly people work there. More

by cartervaleri
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob
Sep 25, 2021 -

AutoNation Toyota Libertyville responded

Hi, thank you for your positive review. We're happy to have been of service to you. We appreciate your recommendation of AutoNation Toyota Libertyville and we hope to be of service again in the future.

September 13, 2021

The service department is always very helpful and does a great job keeping my RAV4 running smoothly. More

by holly.mann
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Rob
Sep 16, 2021 -

AutoNation Toyota Libertyville responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.

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