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AutoNation Toyota Libertyville - Service Center
Libertyville, IL
632 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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632 Reviews of AutoNation Toyota Libertyville - Service Center
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July 27, 2021
This dealership is very pleasant. Appointment scheduling is efficient and very accommodating. Sometimes service takes a little longer than anticipated, wish other options were available. is efficient and very accommodating. Sometimes service takes a little longer than anticipated, wish other options were available. More
by Lomo12
Employees Worked With
Cant
July 27, 2021
I purchased my toyota tacoma in 2009 from this dealership (Libertyville) and have always brought it there for service and have been very pleased...except for my last experience on 7/20/2021. I made an appoi (Libertyville) and have always brought it there for service and have been very pleased...except for my last experience on 7/20/2021. I made an appointment a week earlier for an oil change. When I arrived I was informed that they were short handed and it would be about 1 hour and 15 min....no problem. I watched as customers arrived after me and called before me, after 1 hour and 45 minutes I approached Robert Pollak (service advisor) and he said other customers had appointments, and that my appointment wasn't with the service tech it was with him (??). I walked away and went to the new car dept and spoke to CJ. He checked and said to take a seat and Robert will be out to talk to me. He walked by me several times and gave me a dirty look each time. After 15 minutes I spoke to CJ again and then Robert called me after 2 hours said my truck was ready, I paid and went to the porter. The porter checked the invoice, got keys and just hit my key fob and pointed to where my truck was parked in the lot. When I arrived at my car I noticed that the car was not washed and there was oily handprints on driver door, hood and INSIDE on door handle which got on me. I drove to the new car dept again and talked to CJ and other employees. They looked at my truck and said it was unacceptable and they apologized would have it washed and they also filled my gas tank. After about 3 hours later and a horrific experience, I finally was able to leave.....but I don't think I will ever go back. Thank goodness for CJ and the new car dept, otherwise I might still be there waiting for my oil change. More
by lloydtomas
Employees Worked With
Robert Pollack, 3862 Christian (tech), and CJ
July 24, 2021
Very good customer service. Clean waiting room and bathrooms. I would use this dealership again for set and to buy again. And I would recommend it to everyone bathrooms. I would use this dealership again for set and to buy again. And I would recommend it to everyone More
by marymconstable
Employees Worked With
Mr. Robert Kolodony
July 22, 2021
Verina ,the service advisor was very nice,she answered all my questions ,good service and fair time waiting for 35 ,000 miles service,good experience all my questions ,good service and fair time waiting for 35 ,000 miles service,good experience More
by lemus4923
Employees Worked With
Verina, technician advisor
July 31, 2020
Did not change oil but changed service sticker Made appointment for oil change, check for a trip and recondition headlight lens and a wash. When I arrived the service writer (Nick Walsh) was more Made appointment for oil change, check for a trip and recondition headlight lens and a wash. When I arrived the service writer (Nick Walsh) was more interested in selling me injector cleaner, throttle plate cleaning and brake fluid flush rather than what I wanted. I waited for 90 minutes supposedly for the tech to check my car for the trip and clean up the headlight lens, the tech never changed my oil but did change my service sticker adding 5 months and 5,000 miles to my current oil. They did not charge me for the oil change which was my first clue of the poor service. When I spoke to the service manager (Joe) he said he revived my records and I was not due for an oil change, I asked then why did you change my service sticker? Then he went into what service intervals Toyota recommends, I politely told him Toyota does not own my car I do. Rob W. More
by ilrjwlmw
Employees Worked With
Nick Walsh
May 03, 2019
Worst dealership I have ever purchased vehicle from I bought a AutoNation extended service for my 2016 Toyota sienna but when I take my vehicle in for service they have a problem locating it in the comp I bought a AutoNation extended service for my 2016 Toyota sienna but when I take my vehicle in for service they have a problem locating it in the computer l have been charged for service that are covered by the warranty and after many attempts to call the dealership and resolve the problem I left messages and could not get a call back I have contacted the corporate headquarter with the same result I will NEVER get a vehicle from this dealership again More
by Fernando Shipley
Employees Worked With
Service Department
March 26, 2019
The best service! I have recently serviced my car in Toyota Libertyville from AutoNation to upgrade the car computer software. The service was provided by Kimberly Nova I have recently serviced my car in Toyota Libertyville from AutoNation to upgrade the car computer software. The service was provided by Kimberly Novak. The service was excellent and was fulfilled in short time, while I was resting and drinking the best coffee. Thank you, Kimberly! Irina Korzhenevich More
by Irina
Employees Worked With
Kimberly Novak
January 19, 2019
Waste of your time - Worse Service Center I was doing service with them last several years because of the near by dealer and it was ok with the service. Only thing they always telling us to ad I was doing service with them last several years because of the near by dealer and it was ok with the service. Only thing they always telling us to add additional problem, but that is ok you can accept or deny. But the main problem service time, it takes 2+ hours to change an oil, and never give on promised time. Other places 15-45 min. More
by MVS
Employees Worked With
NA
October 02, 2018
Disappointed First the good. They took my car in on a Saturday morning without an appointment to replace a defective front head lamp. On the negative side, the ser First the good. They took my car in on a Saturday morning without an appointment to replace a defective front head lamp. On the negative side, the service car attendant advised me that they had washed my car ....they had not washed my car. With my old Highlander I typically go to this dealer 7 to 8 times per year. The service is good but not outstanding. I have come to expect average service! More
by wowchuk
Employees Worked With
Carlos
August 18, 2018
Terrible Service Center Service representative is unethical about their action they performed. The wheel locks are taken out of the car and never replaced it but representati Service representative is unethical about their action they performed. The wheel locks are taken out of the car and never replaced it but representative says they use master wheel locks. They failed to note that I had front and rear dash cam recording the whole incident. More
by indos95
Employees Worked With
Michael
