AutoNation Toyota Libertyville - Service Center

Go elsewhere After the tire on a loaner car from the dealership went flat on a Sunday, the dealership would not reimburse me for the expense of a tow service to pu After the tire on a loaner car from the dealership went flat on a Sunday, the dealership would not reimburse me for the expense of a tow service to put on the donut spare. Even when they purchased the used Toyota from me and time me they would pay for it. Appear accommodating, but don’t follow through. More

Service Department Suck! Their service department leaves a bad taste in servicing their clients. They brush you off with every complaint you tell them, until the car is out of Their service department leaves a bad taste in servicing their clients. They brush you off with every complaint you tell them, until the car is out of warranty and then all of a sudden they take you seriously when you have to pay 410 for a broken Window. Their Service manager is not willing to help out the customer and blames the customer for the issues. Stay away from this dealer ship really been a very bad experience like pulling teeth trying to get stuff out of this service department. More

Mechanic put a zip tie on instead of the bolt they lost! I brought my truck her for Toyotas free maintenance for 25,000 miles. They did 20.000 mile service which includes oil change. They have to remove brus I brought my truck her for Toyotas free maintenance for 25,000 miles. They did 20.000 mile service which includes oil change. They have to remove brush guard to get oil filter replaced. They left oil filter loose leaking oil into brush guard and they lost one of the bolts and put a zip tie in to hold brush guard up on a new truck that had 2o,ooo miles. More

Took advantage of 82 year old woman My mother bought her Camry 20 years ago at this dealership and has had it serviced there ever since. Mom's battery died last week and she took it in My mother bought her Camry 20 years ago at this dealership and has had it serviced there ever since. Mom's battery died last week and she took it in for repair. The service tech told her the (8 year old) battery was good but her starter was bad. The car has 32K miles and looks like it just came off the showroom floor. $450 later she gets home with her new starter and in the morning it won't start. Same problem as before because it was the battery, not the starter. She took it back in and they charged her $180 for a new battery. Shame on them. Taking advantage of a helpless old woman is sinful. More

Sold us a brand new vehicle with a factory defect Automation Toyota Libertyville sold us a REPAINTED brand new car!! After our first car wash (hand car wash), we noticed a lot of spots on the hood, an Automation Toyota Libertyville sold us a REPAINTED brand new car!! After our first car wash (hand car wash), we noticed a lot of spots on the hood, and near the trunk. We can see the spots just under direct sunlight. So there was no way for us to notice them earlier. Not until we started towel drying and polishing the car. Professional at the nearest car shop inspected the car and proved that its repainted. It has been just three weeks since we bought the car. Returned to the dealership, and all they said was "We don't know." Also sarcastically added that "Toyota paints all of their cars." Yes, paints, but doesn't repaint brand new vehicles and sells them to customers. How could they sell us a repaired brand new car? They "don't know". Why is it repainted? They "don't know". What they can do about it? "Repaint the whole hood." Refused to exchange the car to the exact same one only without defects. Refused to give us discount. Said they can only repaint the whole hood. On the brand new car!!! More

Libertyville Toyata is Great. They continually meet my expectations. Sean was very friendly and helpful. He really knows how to make my service experience enjoyable. He even saved me money! Thanks Guys. expectations. Sean was very friendly and helpful. He really knows how to make my service experience enjoyable. He even saved me money! Thanks Guys. More

Sean Ehrlich is an excellent service writer. He pays attention to what I am saying and explains problems to me and what needs to be done. He has always been friendly, helpful, courteous, polite and is attention to what I am saying and explains problems to me and what needs to be done. He has always been friendly, helpful, courteous, polite and is very knowledgeable. I trust what he says. I never feel that I am being ripped off or sold a bill of goods. When he says he is going to call back - he does. There are many dealerships out there that I can choose from, but I keep going back because of the care I get from Sean. He is a great asset to Libertyville Toyota! More

Sean really took the time to listen to my problems with my car and even had me go for a test drive with a mechanic. another shop told me I needed $1000 repair they took the time to find out exactly what my car and even had me go for a test drive with a mechanic. another shop told me I needed $1000 repair they took the time to find out exactly what the problem was and it turned out to be a $100 fix. Thank you for your help you won me over as a customer More

Had the best experience with the service department. I was in for service on my 09 Toyota Camry. Sean was really nice and had me out before the promise time. Like the way I was treated. I will return for was in for service on my 09 Toyota Camry. Sean was really nice and had me out before the promise time. Like the way I was treated. I will return for service. I recommend this Dealership to any one. More

Write up was very quick Sean explained the repairs that were needed and why they were needed. Repairs were done quickly while I waited. The waiting area had coffee and popcorn watching TV made the time f were needed and why they were needed. Repairs were done quickly while I waited. The waiting area had coffee and popcorn watching TV made the time fly by. I would not go anywhere else for service. More