AutoNation Toyota Libertyville - Service Center

Worst dealership I have ever purchased vehicle from I bought a AutoNation extended service for my 2016 Toyota sienna but when I take my vehicle in for service they have a problem locating it in the comp I bought a AutoNation extended service for my 2016 Toyota sienna but when I take my vehicle in for service they have a problem locating it in the computer l have been charged for service that are covered by the warranty and after many attempts to call the dealership and resolve the problem I left messages and could not get a call back I have contacted the corporate headquarter with the same result I will NEVER get a vehicle from this dealership again More

The best service! I have recently serviced my car in Toyota Libertyville from AutoNation to upgrade the car computer software. The service was provided by Kimberly Nova I have recently serviced my car in Toyota Libertyville from AutoNation to upgrade the car computer software. The service was provided by Kimberly Novak. The service was excellent and was fulfilled in short time, while I was resting and drinking the best coffee. Thank you, Kimberly! Irina Korzhenevich More

Waste of your time - Worse Service Center I was doing service with them last several years because of the near by dealer and it was ok with the service. Only thing they always telling us to ad I was doing service with them last several years because of the near by dealer and it was ok with the service. Only thing they always telling us to add additional problem, but that is ok you can accept or deny. But the main problem service time, it takes 2+ hours to change an oil, and never give on promised time. Other places 15-45 min. More

Disappointed First the good. They took my car in on a Saturday morning without an appointment to replace a defective front head lamp. On the negative side, the ser First the good. They took my car in on a Saturday morning without an appointment to replace a defective front head lamp. On the negative side, the service car attendant advised me that they had washed my car ....they had not washed my car. With my old Highlander I typically go to this dealer 7 to 8 times per year. The service is good but not outstanding. I have come to expect average service! More

Terrible Service Center Service representative is unethical about their action they performed. The wheel locks are taken out of the car and never replaced it but representati Service representative is unethical about their action they performed. The wheel locks are taken out of the car and never replaced it but representative says they use master wheel locks. They failed to note that I had front and rear dash cam recording the whole incident. More

Go elsewhere After the tire on a loaner car from the dealership went flat on a Sunday, the dealership would not reimburse me for the expense of a tow service to pu After the tire on a loaner car from the dealership went flat on a Sunday, the dealership would not reimburse me for the expense of a tow service to put on the donut spare. Even when they purchased the used Toyota from me and time me they would pay for it. Appear accommodating, but don’t follow through. More

Service Department Suck! Their service department leaves a bad taste in servicing their clients. They brush you off with every complaint you tell them, until the car is out of Their service department leaves a bad taste in servicing their clients. They brush you off with every complaint you tell them, until the car is out of warranty and then all of a sudden they take you seriously when you have to pay 410 for a broken Window. Their Service manager is not willing to help out the customer and blames the customer for the issues. Stay away from this dealer ship really been a very bad experience like pulling teeth trying to get stuff out of this service department. More

Mechanic put a zip tie on instead of the bolt they lost! I brought my truck her for Toyotas free maintenance for 25,000 miles. They did 20.000 mile service which includes oil change. They have to remove brus I brought my truck her for Toyotas free maintenance for 25,000 miles. They did 20.000 mile service which includes oil change. They have to remove brush guard to get oil filter replaced. They left oil filter loose leaking oil into brush guard and they lost one of the bolts and put a zip tie in to hold brush guard up on a new truck that had 2o,ooo miles. More

Took advantage of 82 year old woman My mother bought her Camry 20 years ago at this dealership and has had it serviced there ever since. Mom's battery died last week and she took it in My mother bought her Camry 20 years ago at this dealership and has had it serviced there ever since. Mom's battery died last week and she took it in for repair. The service tech told her the (8 year old) battery was good but her starter was bad. The car has 32K miles and looks like it just came off the showroom floor. $450 later she gets home with her new starter and in the morning it won't start. Same problem as before because it was the battery, not the starter. She took it back in and they charged her $180 for a new battery. Shame on them. Taking advantage of a helpless old woman is sinful. More