AutoNation Toyota Mall of Georgia Service Center

We worked with Maxwell last night, finally wrapping up the search for a safe car for our daughter. He had a car that checked the boxes of things we wanted ready for us when we arrived, and handled our trade-in and new purchase seamlessly. He was a blast to work with and we’d give him more than 5 stars if possible!

I’m very satisfied with the service from AutoNation Toyota Mall of Georgia. They are very enthusiastic.

Great attitude and customer service!! I highly recommend Mr.Ives he is a great person!

Good job to David in service department. I trust my car to drive safe on road.

Autonation Toyota provide excellent service. They were speedy and thorough. Kelvin kept me up to date with real-time info. I’m very pleased.

good customer service and all paperwork was fast and safe, I recommend the place for sure

Great customer service and after sale follow up. I will definitely recommend this dealership to friends and family.

It’s a nice enough dealership until you have issues: 1. Overcharged on state sales tax, still waiting for a refund. 2. A slightly used Lexus with 22k miles was sold to me with brakes and tires that ostensibly passed “inspection” but less than 2 weeks/2k miles later, my local Lexus dealer determined they were unsafe to drive on and required immediate replacement for brakes AND tires. I’ve been ignored on this safety issue. 3. Title hasn’t been delivered to Florida DMV/Banking institution after purchase, and I haven’t heard anything from the dealership on this either. 4. They list themselves as a 1-price dealer, but tack on $2k extra to every car for dealership add-ons. Having driven a long distance to purchase the car I wanted, I was irritated that I still had to negotiate to get the advertised price. 5. Held up in finance department for 3+ hours despite having a pre-approval letter from my bank for MORE than I was buying the car for. They stalled until my bank almost closed in an effort to make me use their financing options. I’m extremely frustrated, and don’t recommend this dealership. My salesman (Drew) was polite and easy to work with, but the rest of the staff has been unhelpful at best.

After dealer quoted a price about $6k more in their email than the cars.com ad, I questioned the sales associate assigned to me and was told they use a 3rd party service to advertise, but I was never contacted again by the dealership. Poor business practice at best, dishonesty at worst!

I like the dealership and feel the staff are all very friendly and professional. I do have one complaint although minor as it is. I took my 2020 Highlander Hybrid LE in for it's 5k mile inspection and the next day I begin having low tire pressure alerts. The cold pressure is marked at 36 PSI and evidently during the inspection someone released pressure as they were at set at 30 PSI. As I have a compressor and I don't use my vehicle for work commute this was not a huge deal, but I can't help to think of what an inconvenience this would be for someone without the knowledge or ability to take care of it themselves. Put simply I just want someone from the service department to read this and have the ability to prevent time wasting and money wasting return visits for your department as well as your customers. Like I said this is not a complaint on my part but for some this would be a possible 1 star rating.