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AutoNation Toyota Mall of Georgia

Buford, GA

4.8
2,325 Reviews

3505 Buford Drive NE, Suite 1

Buford, GA

30519

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Showing 2,325 reviews

November 06, 2023

Srevice advisor, Samantha is very good to take care of my car. She showed me how a technician cared my car. More

by Ki mun son
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samantha
Nov 09, 2023 -

AutoNation Toyota Mall of Georgia responded

Hi Ki, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

November 06, 2023

Customer service are super nice and always coffee tea waiting is not bad honestly I always go there More

by angela
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shannon
Nov 09, 2023 -

AutoNation Toyota Mall of Georgia responded

Hi Angela, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

November 05, 2023

Airriss was very helpful, attentive, Respectful and highly professional I could not have ask for better help thank you so much I really appreciate his help More

by Ana ROCHEZ
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Airriss
Nov 07, 2023 -

AutoNation Toyota Mall of Georgia responded

Hi Ana, we're happy you found our staff to be so supportive during your experience here at AutoNation Toyota Mall of Georgia. Don't hesitate to call us if you ever need anything. Be safe on the road!

November 03, 2023

Great Communications, Great and Fast Service. Appreciate the assistance. The only complaints I would have is more related to the fact that i am still waiting on my secondary key since purchase More

by Tara
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DAVID SUTHERLAND
Nov 07, 2023 -

AutoNation Toyota Mall of Georgia responded

Hi Tara, thank you for taking the time to leave us feedback. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (770) 674-6083 -- we hope to hear from you soon.

November 02, 2023

Outstanding customer service. Particularly impressed by the Customer Service Representative at front desk. He went out of his way to accodate me. Even though he had several cus More

by lindawantland
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alhassane Diallo, Ethan Harris
Nov 04, 2023 -

AutoNation Toyota Mall of Georgia responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

November 02, 2023

Toyota dealership charges a heck ton more than other places but I was happy to go there for their service quality. Unfortunately, my last visit has left me distasteful and I will surely not visit them a More

by arahmangt10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Shannon
Nov 04, 2023 -

AutoNation Toyota Mall of Georgia responded

Hi, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (770) 674-6083 to discuss what we can do to help.

November 01, 2023

Una experiencia agradable gracias al vendedor Andy Astua. Me sentí muy cómoda y confiada! Excelente servicio. More

by Alejandrabardallo96
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andy astua
Nov 03, 2023 -

AutoNation Toyota Mall of Georgia responded

Hola, nos fijamos altas expectativas, por lo que es gratificante saber que tuvo una excelente experiencia con nosotros. Siempre nos esforzamos por brindar un servicio al cliente excelente y personalizado. ¡Gracias de nuevo por la reseña!

October 31, 2023

POOR Customer Service! When I arrived at service dept for oil change, I had parked since I didn’t know to pull in bay, I walked in people @ counter was on cell phones even More

by ddiva32
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David Sutherland is only 1 can remember however I was looking for another new car since I don’t like rav4 and the person that showed me them was going to get me brochure of the vehicle and never seen him again!
Nov 02, 2023 -

AutoNation Toyota Mall of Georgia responded

Hi, thank you for bringing this matter to our attention. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (770) 674-6083 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.

October 31, 2023

We had a lovely experience. no high pressure sales pitch, but good information and timely responses to our questions. More

by eaglemom2841
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Luis Prato
Nov 02, 2023 -

AutoNation Toyota Mall of Georgia responded

Hi, we are pleased to hear you had such a positive experience with us. If you ever need help, just give us a call. Happy motoring!

October 31, 2023

Al kept us informed on the services we needed and which of those were most vital. We needed new tires, so that limited what other work we could get done. Will definitely schedule future service appointment More

by lbutler1960
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al
Nov 02, 2023 -

AutoNation Toyota Mall of Georgia responded

Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

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