AutoNation Toyota Mall of Georgia

I would leave less starts if I could, but their service person (not the manager) was very helpful and tired her very best to help. I sent my 2019 4runner to check a noise on the rear of the truck. After a person (not the manager) was very helpful and tired her very best to help. I sent my 2019 4runner to check a noise on the rear of the truck. After a few days, they came back and said the entire rear differential needed to be replaced and that it was not a warranty situation because the truck was "heavily modified". Now, the suspension is modified, but nothing with the rear differential. They claim the "driving angle" of the truck changed once it was lifted thus canceling any possible warranty the vehicle may have had. I posted on my IG and received a lot of feedback including from mechanics at other Toyota dealerships. The driving angle does not affect the differential ,but it could the driveshaft ( 2 different things). I pleaded my case with them, but what makes it even worse is that when I received the official paperwork ( I had to ask for it multiple times) it reads" Likely the cause", not a factual thing. I have owned toyotas my entire life, including a supra and never thought this would be how they treat their customers. I am still hopeful they will do the right thing, but it is unlikely. I will not stop, I will continue to push this case until someone with actual mechanical sense can explain to me what does the angle have to do with the rear differential ( inside components) More

I was very pleased with the service. They told me what needed and I agreed. Very honest young man. They told me what needed and I agreed. Very honest young man. More

Excellent service. Friendly and helpful. Pak was very helpful in setting up all needed services. Friendly and helpful. Pak was very helpful in setting up all needed services. More

Pleasant service experience. Paul was very friendly and professional. Wait time was only forty minutes. Paul was very friendly and professional. Wait time was only forty minutes. More

Alan is so nice! He is ls always so helpful with my mom and I whenever we go to get our car serviced. We are huge on Toyota cars so always having a great experience i He is ls always so helpful with my mom and I whenever we go to get our car serviced. We are huge on Toyota cars so always having a great experience is important to us. Alan always makes sure our experience is present and he is personable. More

On time, polite and respectable. Did good work at reasonable cost. Worked with a great representative. Did good work at reasonable cost. Worked with a great representative. More

My car is running like a champ. Very friendly people to make the service that much more wonderful. Very friendly people to make the service that much more wonderful. More

Always great service. Love the renovation. Wish the snack area would open back up. Thanks Love the renovation. Wish the snack area would open back up. Thanks More

I made an appointment to get a new set of tires and to have my oil changed for 1045. I got there at 1030 and was told it would be about a 2 hour wait which I was fine with. 3 hours pass by and I still had have my oil changed for 1045. I got there at 1030 and was told it would be about a 2 hour wait which I was fine with. 3 hours pass by and I still hadn’t heard anything so I asked the gentlemen helping me and he apologized and said it would only be about 30 more minutes. 90 more minutes pass and I still hadn’t gotten an update so I asked again and was told a second time that it would only be another 30 minutes. I ended up being there for almost 6 hours with almost no communication letting me know why it was taking so long. They offered me a complimentary vehicle but everything I needed was in the car that was already up on the car lift. That kind of wait is unacceptable, especially if there was a schedule appointment. More

Great Service Advisor, Chris! Clean, friendly, great customer service reps and updated dealership. Car runs great. Clean, friendly, great customer service reps and updated dealership. Car runs great. More