AutoNation Toyota Mall of Georgia

Do not trust your money with these individuals! ¡No confíes tu dinero con estas personas READ BEFORE MAKING A PURCHASE HERE! It is with great frustration and anger that I share my terrible ¡No confíes tu dinero con estas personas READ BEFORE MAKING A PURCHASE HERE! It is with great frustration and anger that I share my terrible experience once again with the staff at Autonation Toyota. This is my second review since purchasing the car. A few months ago, I bought a Corolla at this establishment, and my experience was the worst of all. Throughout over 4 exhaustive hours of negotiation, the individuals involved - Ralph, Frantz, and the supposed manager who boasted about his previous stint at Volkswagen and claimed to be fluent in French (I can't remember his name) - promised me a free oil change warranty to 100,000 miles! And guess what? TODAY, AFTER MORE THAN 6 MONTHS, I WENT TO CHANGE THE OIL. MY CAR HAS 30,000 MILES AND GUESS WHAT? I HAD TO PAY BECAUSE I DON'T HAVE ANY FREE OIL CHANGES UNTIL 100,000 MILES. It was just another lie... But the atrocities don't stop there. Upon inspecting the contract provided by Frantz more closely, I discovered that I inadvertently signed for nearly $3,000 worth of services that I DID NOT request! Unfortunately, I completely placed my blind trust in the words of these three employees and failed to read the contract carefully before signing it. To make matters worse, they charged me over $500 for three cell phone chargers that could easily be purchased for $10 on Amazon! It is quite clear that these individuals have fully embraced dishonesty as a way of life and have no scruples about deceiving and cheating customers. I implore all of you who are reading this post to absolutely avoid this company. Do not fall into their trap! These despicable creatures do not deserve anyone's trust. Frantz and Ralph, it was a huge displeasure to meet both of you. ¡¡LEER ANTES DE REALIZAR UNA COMPRA AQUÍ!! Con gran frustración y enojo, comparto una vez más mi terrible experiencia con el personal de Autonation Toyota. Esta es mi segunda reseña desde la compra del carro. Hace unos meses, compré un Corolla en este establecimiento, y mi experiencia fue la peor de todas. A lo largo de más de 4 agotadoras horas de negociación, las personas involucradas - Ralph, Frantz y el supuesto gerente que alardeaba de su experiencia previa en Volkswagen y afirmaba ser fluido en francés (no recuerdo su nombre) - me prometieron una garantía de cambio de aceite gratuita hasta las 100,000 millas. ¡Y adivina qué! HOY, DESPUÉS DE MÁS DE 6 MESES, FUI A CAMBIAR EL ACEITE. MI AUTO TIENE 30,000 MILLAS ¡Y ADIVINA QUÉ! TUVE QUE PAGAR PORQUE NO TENGO NINGÚN CAMBIO DE ACEITE GRATUITO HASTA LAS 100,000 MILLAS. Fue otra mentira... Pero las atrocidades no terminan ahí. Al inspeccionar más detenidamente el contrato proporcionado por Frantz, descubrí que había firmado inadvertidamente servicios por casi $3,000 que NO solicité. Lamentablemente, deposité por completo mi confianza ciega en las palabras de estos tres empleados y no leí cuidadosamente el contrato antes de firmarlo. Para empeorar las cosas, me cobraron más de $500 por tres cargadores de teléfono celular que podrían ser fácilmente adquiridos por $10 en Amazon. Es bastante claro que estas personas han abrazado por completo la deshonestidad como modo de vida y no tienen escrúpulos para engañar y estafar a los clientes. Imploro a todos ustedes que están leyendo esta publicación que eviten absolutamente esta empresa. ¡No caigan en su trampa! Estas criaturas despreciables no merecen la confianza de nadie. Frantz y Ralph, fue un enorme desagrado conocer a ambos. More

Came to the dealership even though we didn’t buy yet Airriss Logan was extremely professional. He was attentive and knowledgeable and when we are ready to buy it will be from him! Airriss Logan was extremely professional. He was attentive and knowledgeable and when we are ready to buy it will be from him! More

I've been going to this location since 2017 and I worked with a lot of people, but Paul has been the best of them all. I keep going back . with a lot of people, but Paul has been the best of them all. I keep going back . More

We were promised a free oil change due to the last service we received as being poor. So we gave them a second chance to make good on their promise, again, they have failed. They said they had no reco service we received as being poor. So we gave them a second chance to make good on their promise, again, they have failed. They said they had no record of it in their system. More

My service provider is always informative and helpful as well as nice. I will always com back well as nice. I will always com back More

We had a great experience. Our salesman Maxwell Bell made our experience 6 stars. We will definitely be asking for Maxwell on our next car purchase. Our salesman Maxwell Bell made our experience 6 stars. We will definitely be asking for Maxwell on our next car purchase. More

He is so kind and friendly to me and explain very well. I understand very well Mt car's conditions. I understand very well Mt car's conditions. More

My sales advise Robert "Bobby" Holcombe was Informative, friendly and knowledgeable! I was convinced I would NOT return to Toyota after my last 2 visits, but I got a coupon and needed breaks, so figured i w friendly and knowledgeable! I was convinced I would NOT return to Toyota after my last 2 visits, but I got a coupon and needed breaks, so figured i would give them another shot! Bobby's service is now why i will be back. This is my 2nd Toyota (My first lasted 21 years!!!). Thank you Bobby for showing me how a Service Advisor should treat their customers and renewing my faith in Toyota dealership. More

I've been very happy with all the service done at this dealership and the service advisor has been outstanding. Ask for Shannon Wread! dealership and the service advisor has been outstanding. Ask for Shannon Wread! More

Excellent service, very helpful, communication was quick and I was not pushed into getting work done I did not want done at that time. and I was not pushed into getting work done I did not want done at that time. More