AutoNation Toyota Newnan

I have made now 2 purchases with Toyota of Newnan. My first experience was less than thrilling so I took my business to Lagrange Toyota for my next 2 cars. I decided to give Toyota of Newnan another chan first experience was less than thrilling so I took my business to Lagrange Toyota for my next 2 cars. I decided to give Toyota of Newnan another chance when my husband and I decided to check into the 2012 Camry. I'll be honest, I was very blunt and cold with our sales representative, Orlando to begin with. Most of the experiences I have had as a woman buying a car have been less than pleasant, often being treated like I was a moron. I refused to disclose what I owed on my trade until they informed me what they would be willing to offer me for it because the deal on a new car would be contingent on that and the price for a new car. I also told him I had a terrible experience in 2009 and went into detail as to why (basically when Toyota had all those issues and recalls and the value plummeted. Also had issues with car making noises and the door panels falling apart.) he was very well mannered despite my coolness and very, very knowledgable about the car we were interested in. He apologized for my previous experience, asked me what I would like to get for my trade, and went (as I had requested) and got their offer on my trade, which was more than I had told him I wanted. He then told me that he told his manager that I had an awful experience and his manager said they wanted to make things right. They gave me 3500 off the sticker price- without me asking- and I was financed at 1.9%. Orlando was there every step of the way, patiently. The finance manager, Vu was amazing, going through every aspect of the financing in detail with us, answering any and all questions patiently. My experience with all 5 cars I've purchased in the past, as soon as I signed the papers it was like wham bam thank you ma'am, get out of here. But this time Orlando was waiting with our new car, hood popped, doors open, and walked us thoroughly through our vehicle, even telling us about the new technology in our engine. He was amazing... As was Vu. One negative I will say based on my previous vehicle with Toyota and my husbands Toyota truck, is regarding the service department. They are so painfully slow and as many people have noted they do not call you to let you know your vehicle is ready. You have to constantly call... It's ridiculous!!! Also, they do not return calls promptly or contact you as they say you will. Very, very frustrating. More

Best new car buying experience EVER !!! Would and have highly recommend this dealership. Drove over an hour to buy from them --- kept every promise made. Not my first car ---- 56 years old and have owne highly recommend this dealership. Drove over an hour to buy from them --- kept every promise made. Not my first car ---- 56 years old and have owned many vehicles ---- next Toyota buy WILL be from them !!! More

My purchase of a used Honda Fit was not a good experience. After declining a purchase of the vehicle, a price was renegotiated to my satisfaction. However, the sales staff did not fully disclose experience. After declining a purchase of the vehicle, a price was renegotiated to my satisfaction. However, the sales staff did not fully disclose everything that needed work on the vehicle, such as a cooling system issue, hail damage that was not easily seen upon the test drive, and an interior carpet problem that would require numerous additional visits before they would actully repair it. They also did not disclose that one of the alloy wheels on the vehicle was a replacement that did not match to the other wheels. Shame on me for not being more observant. While purchasing the vehicle, I was told by the F&I manager that I was required to sign a finance contract before I took the vehicle off of the lot. Not true! It took an outright refusal to do so and the help of the Assistant GM to get out of the F&I office. Toyota of Newnan did a superlative job of being really nice to get the car sold, while being less than truthful with me. More

I took my 2010 Rav 4 for a normal servicing. Shelley, my service rep was very nice and professional, and the car was ready when promised. I also had a noise looked at, and they all but tore the car apart t service rep was very nice and professional, and the car was ready when promised. I also had a noise looked at, and they all but tore the car apart trying to find it. They tightened everything down, and the noise is gone. The only negative I can give is that the cashier could have been a little friendlier. She was abrupt and a little negative - maybe having a bad day? Overall, a good experience. More

Great overall buying experience. Great attitude and after a few years I'm still in love with my Sequoia! I drove from Groveland Fl to your dealership as you had the best price. a few years I'm still in love with my Sequoia! I drove from Groveland Fl to your dealership as you had the best price. More

This was my second vehicle from Newnan Toyota and while they have both been good experiences-- as least as good as a car buying experience can be-- but this last one was especially smooth, easy, and effici they have both been good experiences-- as least as good as a car buying experience can be-- but this last one was especially smooth, easy, and efficient. They gave me what I thought was a fair reasonable price without aggravating haggling and got me in the new vehicle very quickly. More

I can't remember who my salesperson was when I purchased my new 2009 Toyota Tacoma, but I was very pleased with the experience. I called, told him what I was looking for and what price I was willing to pay my new 2009 Toyota Tacoma, but I was very pleased with the experience. I called, told him what I was looking for and what price I was willing to pay. Within 15 minutes he called saying he had located my truck and would have it available the next morning & we agreed on the price. I went to the dealership the next day, did a brief test drive and within 45 minutes I was driving out in my new truck. I've received friendly, professional and quick service on each visit. I could get my truck serviced in my town but prefer to drive the 40 miles to Newnan. More

At Toyota of Newnan, Greg flat out lied to me about what they would do before and after I picked up the vehicle. He promised new rear brake pads and an oil change(In writing). These we're never done, oil wa they would do before and after I picked up the vehicle. He promised new rear brake pads and an oil change(In writing). These we're never done, oil was filthy and emrgency brake goes to floor. I was promised a new key fob (In writing)due to a broken original. Months later and after numerous excuses from Greg such forgot to order, lost in mail,etc. I never received it so I gave up. The odometer reading was wrong and I couldn't register it until they submitted a corrected form. Frankly I believe they lied about the actual vehicle mileage also. Stay far away from these people. More

My wife and I recently purchased a new vehicle from Toyota of Newnan. Our salesman was Chris Kenner. I cannot say enough nice things about Chris. He should teach a course to other car salesmen on how t Toyota of Newnan. Our salesman was Chris Kenner. I cannot say enough nice things about Chris. He should teach a course to other car salesmen on how to sale cars and most importantly, how to treat customers. He answered all of our questions, was very patient, and gave us a fair price. I would highly recommend him and the entire staff at Toyota of Newnan to anyone looking to buy a new/used Toyota. More

I was shopping for a new Camry and went to Cars.com to request quotes. Greg gave me a call and I told him what I was looking for and the price I was willing to pay. I was looking for after market leathe request quotes. Greg gave me a call and I told him what I was looking for and the price I was willing to pay. I was looking for after market leather as I currently have a 2007 Camry with after market leather and it is much better for me. Greg shopped around to find some cars with after market leather and told me we may need to order one. The experience at the dealership was wonderful. Greg Showed us what was on the lot and looked for cars that could be ordered or changed. As we went around the lot we looked at an XLE that had everything I wanted, including after market leather. We test drove it and then went inside to discuss the price. Within 2 minutes the contract was being written. After we got home, my husband said it was the best car buying experience he had ever had. More