AutoNation Toyota South Austin

Tom Naughton who has an excellent professional service helped us get a car we want. helped us get a car we want. More

Right product. Excellent customer service. transaction expedited in a very quick fashion.Thank you Darren for you and your teams efforts. Highly recommend Excellent customer service. transaction expedited in a very quick fashion.Thank you Darren for you and your teams efforts. Highly recommend More

Several days ago, I scheduled 9:15AM service appointment on May 21st to repair a tire pressure monitoring system problem and also change engine oil. A tire pressure monitoring warning light on my RAV4 was a on May 21st to repair a tire pressure monitoring system problem and also change engine oil. A tire pressure monitoring warning light on my RAV4 was always on even when all 5 tires had sufficient pressure. I arrived at 9:00AM and talked with my service advisor for the warning light problem and told him I would wait at the waiting room. About an hour later, he told me he needed to leave office and another advisor would take over. Around 11:30AM I saw my RAV4 parked outside and I thought it was ready to be picked up. I asked the advisor who covered for my advisor. He said he would go check. After he came back, I was told it would take about one more hour. I thought probably the warning light issue was fixed and it just waited for oil change. Actually I was wrong. Around 1:30PM I was told that they just completed the diagnosis and hadn’t started the repair job. 3 sensors were diagnosed as bad sensors that needed to be replaced. He also recommended to repair several other unrelated things I didn’t request. I told him I just needed fix the tire pressure warning light issue and oil change today. Finally after waiting for more than 6 hours for replacing 4 sensors and oil change, I picked up my vehicle at 3:30PM. I didn’t expect to take so much time just for two jobs which are not complicated. It seemed that all the people who came in around the same time in the waiting room left even before my repair job started. I went to the service department regularly for maintenance and repair job before the pandemic and liked it. I am really disappointed this time. More

I had a mixed experience with AutoNation Toyota South Austin's service center yesterday. I bought my car at this dealership and have taken it in for routine service ever since. Until yesterday, I felt Austin's service center yesterday. I bought my car at this dealership and have taken it in for routine service ever since. Until yesterday, I felt valued and respected. My service rep, Epi, was in the middle of doing my service intake when another gentleman in a white shirt with a Toyota logo (whose name I did not catch and who I will call White Shirt for this post), walked up and began observing our interaction. Eventually, White Shirt decided to show me how he could replicate the problem I was having. For what it's worth (obviously nothing in White Shirt's mind), I have a very good understanding of how cars work and have even helped rebuild a couple of engines in the past. Nevertheless, after Epi's very respectful interaction with me, I began to experience White Shirt's opinion: "i.e. stupid woman who won't understand a thing, so I'll just pretend to start the car without my foot on the brake to show her she doesn't know how to start a Toyota properly" (despite the fact that this is my FIFTH Toyota over past 3 decades). I kept my mouth shut, sat in the service waiting room for 5 hours and then when Epi was checking me out, I voiced my very strong objections about my treatment by White Shirt and asked him to share my comments. The repairs were done properly and that's why I went there. However, there are other places to get the same work done where I won't be treated like a "stupid, no-nothing woman." Toyota needs to do some more training with White Shirt. More

ZERO STARS IF I COULD. One of the most unprofessional and disappointing business experiences I’ve ever encountered. I work in the car industry so I understand most of what One of the most unprofessional and disappointing business experiences I’ve ever encountered. I work in the car industry so I understand most of what is going on behind the scenes, and the way I was treated by this dealer is absolutely unacceptable. 8 months ago now I bought a Certified Per Owned 2019 Tacoma from Autonation Toyota of South Austin. When I I received the vehicle, it still had a broken rear view mirror from the previous owner and was missing a spare key that I had agreed with the sales man to get made the day of the purchase. I drove home with it anyways(about 2 weeks after purchase) because I needed a vehicle. Months later, these concerns were luckily handled only to discover not weeks later that my throw out bearing had gone bad, causing a screeching sound every time I pushed the clutch. I took it to service and was told the mechanic who was working on it would be back from vacation to fix it in a couple weeks but I could drive it until then. I continued down the road until I got a pop up message that I had no oil. I immediately stopped the vehicle and had it towed back to the dealership. A few days down the road, I reached out to get an update. All I received was pictures of my vehicle torn apart. When I asked what had been found I got no reply. I had to PHYSICALLY WALK INTO the dealer to get any sort of answers. My vehicle has now been in the shop 2 months waiting on parts and Autonation or Toyota have made no effort to get me into a rental vehicle despite multiple calls, messages, and visits to not only the dealership talking to advisors and service managers, but corporate customer service as well. I am still paying monthly for a vehicle that I haven’t laid eyes on in 2 months. I’ve always been a big fan of Toyota until this absolutely unbelievable experience. 0/10 DO NOT RECOMMEND More

Selection, professional, assistance in helping me select the best vehicle for my needs. I am recommending friends and family to Toyota Nation. the best vehicle for my needs. I am recommending friends and family to Toyota Nation. More

They have an excellent beverage room set up with many choices and the wait for service was reasonable and pleasant. choices and the wait for service was reasonable and pleasant. More

I Went in for service on one issue and can out with a different problem different problem More

I have been a Toyota person (4 Rav4's) and all dealer ship work has been with AutoNation Toyota South. ship work has been with AutoNation Toyota South. More

Have always had a good experience at this dealership. I have no complaints, one of the best dealership. I have no complaints, one of the best dealership. More