AutoNation Toyota South Austin

Every one was real nice and prompt. I went into the service and was recommended to change the air filter and engine filter I went into the service and was recommended to change the air filter and engine filter More

Erik G. has been a great service advisor. My previous experiences with the dealership were a bit bumpy with some staff changes and availability of parts. Sin has been a great service advisor. My previous experiences with the dealership were a bit bumpy with some staff changes and availability of parts. Since then the last few visits have been great. Erik is very helpful with educating clients while being honest. He has been in touch during the visits with updates on the progress. I’m grateful for his help navigating my cars maintenance especially since I drive a lot for work. His care for his clients is greatly appreciated. More

Laura was very helpful and streamlined the purchase of my vehicle. The dealership was very attentive to my needs. Thank You AutoNation Toyota!!!! vehicle. The dealership was very attentive to my needs. Thank You AutoNation Toyota!!!! More

Best service center in the Hill Country. My advisor, Jared Jones, has been servicing our vehicles for years and I wouldn’t go anywhere else. My advisor, Jared Jones, has been servicing our vehicles for years and I wouldn’t go anywhere else. More

Courteous and prompt service. Very satisfied with sales and vehicle. Good good good good good Very satisfied with sales and vehicle. Good good good good good More

I’m grateful to have been able to work with Stephan to find my perfect vehicle. From the get go it was such an amazing experience and smooth experience. find my perfect vehicle. From the get go it was such an amazing experience and smooth experience. More

Tony Do was nice, work was done quickly and they cleaned the fuel injectors for free !! Thanks the fuel injectors for free !! Thanks More

VERY rude service advisor. I think his name is Mr.Do . Two visits in a row I had to deal with him. When he approached my vehicle, his first words were, "what do you want". I think his name is Mr.Do . Two visits in a row I had to deal with him. When he approached my vehicle, his first words were, "what do you want". I said excuse me, I have an appointment. Got worse from there. He eventually walked off and I ask to speak to general manager. After waiting about 30mins. Mr Hennessey came out and he did everything to make this situation right. Ultimately a oil change took 3 1/2 hours. Very Dissatisfied with overall service that day. Roland who I think is a valet was the only professional person I encountered. He helped me find Mr. Hennessey multiple times. Customer Service basically is non existent. This particular service advisor gives the impression the customer is an inconvenience and he is the gatekeeper of the service dept. More

I find it pointless to have an appointment to still have to be there 2 plus hours. I was notified by Auto Nation Toyota to schedule my oil change visit and was told it would be free. I was surprised that it to be there 2 plus hours. I was notified by Auto Nation Toyota to schedule my oil change visit and was told it would be free. I was surprised that it would be free, but that is what I was told. I figured it was a nice offer y’all were offering, so I went ahead and scheduled it. Still had to wait over 2 hours and probably would have waited much longer if I hadn’t noticed my Highlander just sitting there. I had to be the one to tell my service adviser that my vehicle was ready. Art kept saying “are you sure that is your vehicle because my system does not indicate it’s ready?” It indeed was ready. I was also confused that I was charged even though I was told it would be free and me appointment confirmation email also indicates free oil change. The SA stated, “she probably thought you were under the 25k mileage. I still think the free service should have been honored but he still proceeded to bill me and asked me for payment. Very poor form as I have worked in banking for years and to have a happy customer and to ensure they stay with us and keep coming back, I would have at least gave the customer half off if I was not allowed to honor the free service. More