AutoNation Toyota South Austin

I purchased 2021 Tacoma SR5 from Autonation Toyota 9/8/21. As usual during the signing process the finance guy went over additional packages which I politely declined. I clearly told I dont keep vehic 9/8/21. As usual during the signing process the finance guy went over additional packages which I politely declined. I clearly told I dont keep vehicles over a year and I dont need any packages but he insisted getting the GAP and windshield protection and said he would give me a good deal on that. He specifically mentioned that I could cancel them anytime I want and get full refund. Out of respect to him I didn't wanted to decline back to back and said ok that's fine. I totally understand that these guys make their commissions through these products and if I can cancel them then why not help them out as well; so I went with it. As expected I sold the vehicle within 3 months with 320 miles on odometer when sold. Came back to the dealership for canceling the windshield & GAP package. They deducted over $100 bucks on GAP money (which they initially told I would get full refund). And the 2nd disappointment was they said the Windshield protection is non-refundable and showed me a fine print clause. I asked them that's not what they told me and I requested copy of the video since there's camera in the room. They said they don't have a video of it. I am very upset that initially I didn't wanted to buy and these guys tried to sell me. Then I thought to get it thinking they would earn their commissions and I could cancel them later. Now they talk about the FINE PRINTS when the cancellation is requested. Any help is appreciated. A check on these practices is needed. More

Jared greeted me and was very courteous and pleasant. He made me feel very comfortable getting my car serviced. He made me feel very comfortable getting my car serviced. More

Honestly and no markup or so called market adjustment on the tundra 2022 was a major factor for me to drive to Austin. Abbi the sales associate did a great job of communicating and keeping me informed in a the tundra 2022 was a major factor for me to drive to Austin. Abbi the sales associate did a great job of communicating and keeping me informed in a very positive and friendly and professional manner. Abbi was amazing!! And Ali in finance also was outstanding in delivering the best and easiest “finance presentation” and signed the needdd documts and got me back on my way to San Antonio very promptly. And last, thanks yo the technical team the truck was ready as agreed with all the gadget installed as promised. Thank you Toyota Auto Nation !! More

Jared is nice but this dealership is one of the lowest rated Auto Nation's I've been to and there's a reason. I waited 3.5 hrs in the lobby with no follow-up, there should be follow-up after diagnosis and rated Auto Nation's I've been to and there's a reason. I waited 3.5 hrs in the lobby with no follow-up, there should be follow-up after diagnosis and then halfway into it. Come to find out, they never started on my car after having an appt at 7a. I was put in a rental car as new tires were needed that had to be ordered and breaks needed replaced. This was on a Monday. Guess I wasn't top priority due to the weekend cleanup. There is ALOT of opportunity for improvement at this dealership. I don't know if more Service Advisors need hired or what. More

As dealerships go, AutoNation Toyota South Austin has been excellent to me. Their service managers do a great job of communicating with me about my vehicle. While their prices are what I would call "deal been excellent to me. Their service managers do a great job of communicating with me about my vehicle. While their prices are what I would call "dealership prices"--much higher than most independent mechanics--they are on the moderate end of dealerships. (I know that a dealership for a different automaker just down the road has hourly rates that are 15-20% higher than AutoNation Toyota's.) My usual service manager Jared is a pleasure to work with, and he does his best to keep my budget in mind when recommending "necessary" vs "nice to have" or "you could do this yourself easily" repairs. More

Always excellent especially JARED. .am extremely happy with everything thing will take my vehicle to him .am extremely happy with everything thing will take my vehicle to him More

I was involved in a major car accident that resulted in my car being totaled and so I needed a new car fast, especially during this global supply chain problem. Jim (who I bought my previous car from) help my car being totaled and so I needed a new car fast, especially during this global supply chain problem. Jim (who I bought my previous car from) helped me get a new car just in time! More

Have been taking my Toyota cars to Auto Nation way back when they were Apple Toyota in downtown Austin. Greg Coy was the service manager then and still is. I keep going back there because of him and the qu when they were Apple Toyota in downtown Austin. Greg Coy was the service manager then and still is. I keep going back there because of him and the quality service performed by the advisors and mechanics in the shop. No high pressure here; I paid about $46 for the 50K service that included the Texas inspection. Best dealership I have ever been too in my experience with car repairs/services over many years. More

Melissa was amazing! Would highly recommend anyone to check in with her when looking for a new car. She’s straight forward, kind, and helpful. We had our toddler with us Would highly recommend anyone to check in with her when looking for a new car. She’s straight forward, kind, and helpful. We had our toddler with us and she was patient and helped get us through quickly. She updated us about any changes so we wouldn’t be surprised by anything. Truly a gem! We also had some minor things to resolve (tire pressure sensor, chip in windshield) and this dealership and agent have been nothing short of fantastic to work with. More

Check engine light came on Monday and called service mgr. , G.Coy and got into be serviced Tues. morning. Issue fixed in a very timely manner. Service personnel are very helpful and professional! I’m complete , G.Coy and got into be serviced Tues. morning. Issue fixed in a very timely manner. Service personnel are very helpful and professional! I’m completely satisfied and grateful! More