AutoNation Toyota South Austin

Late October our son bought his first car on his own. This was a huge deal for him as he has many challenges in his life! He wrongly drove away with a warning light on. He was up away what this meant u This was a huge deal for him as he has many challenges in his life! He wrongly drove away with a warning light on. He was up away what this meant until it was pointed out to him some time later, a few weeks. He put air in several times thinking he was just inexperienced because it continued to come on with air just down a pound or two at each filling. This past Friday while driving to work, it blew out on him leaving him stranded. His boss got a Lyft driver to pick him up. Thankfully he was not injured. He called Auto Nation Austin MANY times attempting to get help with this thinking he had coverage purchased. Again inexperienced but always promised a return call. We are out of state but later called to get help for him talking with Paul also promising a return call. Nobody ever called us back. By the way, the car had NO SPARE TIRE TO BOOT! His car between work and home, we finally gave him money for a tire and a tow to the Honda dealership to the tune of just under $300. We too have been affected by the pandemic and layoffs. When he bought this car he sent us video and sure enough the tire light was on. Disappointed buyer as I am one who goes above and beyond in my customer service on a daily basis. Shame on you Auto Nation More

Avoid this dealership at all costs!The guys here are Avoid this dealership at all costs! The guys here are sleazy and the process is not transparent at all. Initially I requested an online quote an Avoid this dealership at all costs! The guys here are sleazy and the process is not transparent at all. Initially I requested an online quote and got a number. After test driving the car I found out there were over $1500 in additions that were considered fees. When asked for those to be removed they said they were already added on there so it can't be taken away. On top of that the dealer would not give me the payment sheet outlining the cost of the car and the loan payments. Representative got defensive when I said that other dealers let me take these home and that he was being sketchy by not letting me take a photo of it at the least. Walked away having wasted time - don't waste yours and go elsewhere! More

Bought my SUV 5 days ago, took in for recall and was told I need brakes, tune up, fuel system service, brake flush, differential service and power steering flush! I can’t believe a large dealership allows th I need brakes, tune up, fuel system service, brake flush, differential service and power steering flush! I can’t believe a large dealership allows these vehicle to go off their lot knowing this. taking car back. Thing is we’re not technicians and these folks are and they are giving me the run around. More

I have bought 5 brand new cars from different dealers in the last 11 years of buying new vehicles, and have dealt with multiple dealers of multiple makes and models during the shopping process, and by far, the last 11 years of buying new vehicles, and have dealt with multiple dealers of multiple makes and models during the shopping process, and by far, AutoNation Toyota South Austin is THE WORST. I stopped in to test drive a vehicle, and the gentleman that helped me said he would have to ask his manager. Since when do you have to ask a manager to test drive a vehicle? He left to go into the building while i stayed outside (social distancing and all) And after waiting about 15 minutes, i walked inside to see what the deal was. His manager came out and had the absolute audacity to tell me that they are working on an appointment only model and that i would have to make an appointment just to TEST DRIVE a vehicle. I say audacity because the salesfloor WAS ABSOLUTELY EMPTY and there were salespeople sitting outside, under a tree, shooting the breeze! Obviously me being there was enough to ruin their day and upset them, and CLEARLY i was a bother to interrupt their BUSY day. Its a shame too, im actually in the market to buy a vehicle and i would have purchases today if it were not for this situation. Absolutely horrible customer service and i will not recommend them to ANYONE. Ill refer my friends to Charles Maund or Toyota of Cedar Park first. More

Cate The Great The day before I visited Capital Cheverolet I explained everything I wanted and that I wanted to stick withing a budget. Salesman was very pushy from The day before I visited Capital Cheverolet I explained everything I wanted and that I wanted to stick withing a budget. Salesman was very pushy from begining, spent most of his time with me bragging about his experience and then found a vehicle and had me put down a 5004 deposit well that was without even running my credit, left here went back the next day told him i recanted,went to Toyota spoke with Cate explained my situation she was very honest and forthcoming from the begining not showing me anything i did not feel i could afford, Capital Chevy was not even willing to talk numbers just deposit, after 30 mins Cate came back with her manger he told me he could get the deal down and withing 2 hrs I was done with a big bow on a 2020 Corrolla with only 15 miles!!! More