AutoNation Toyota South Austin

The customer service at this dealer was awful on the back end of my purchase. This dealer will throw on last minute add-ons to your vehicle in order to get more money out of you, even when you tell them mult end of my purchase. This dealer will throw on last minute add-ons to your vehicle in order to get more money out of you, even when you tell them multiple times to take off the add-ons, they will refuse. They pretended to not have received my check in the mail, even though I have tracking that shows it was signed and received on the day they needed it. Everything they told me before purchasing the vehicle is a completely different story after purchasing. The worst experience I've had at a car dealership by far, I would never recommend this place to my friends and family. More

The deal I got on my Tacoma Truck was much better than other local competitors.It had to be ordered and I was informed every step of the way until it arrived.The color and all the options I wanted it had other local competitors.It had to be ordered and I was informed every step of the way until it arrived.The color and all the options I wanted it had and the sales service and financing went smooth as silk. I left the dealership as a very happy customer. More

I do not know that much about the dealership but the Sales person and financial officer were tremendous. After a back-and-forth with the manager on duty I would suggest that he be demoted due to severe Sales person and financial officer were tremendous. After a back-and-forth with the manager on duty I would suggest that he be demoted due to severely lacking in vehicle knowledge. Once the vehicle was delivered to me at Autonation damage was found on the left rear quarter panel. More

Great Service Department. Took car of my Toyota in a timely manner. They also were quick to respond to the problem with my vehicle. Took car of my Toyota in a timely manner. They also were quick to respond to the problem with my vehicle. More

This service center does not keep customers informed about wait times with their vehicle, nor do they actually debrief once the service has finished. I received notification of a maintenance need via em about wait times with their vehicle, nor do they actually debrief once the service has finished. I received notification of a maintenance need via email after my oil change was done, but this was not brought to my attention to begin with. Not only that, but I waited over 2 hours for the oil change despite being one of the first people in the queue. When I arrived, the person intaking my vehicle did not give me their name so I did not know who to ask for when inquiring about my vehicle's status. My overall impression of this service center is that the staff lacks professionalism. More

Great Service Great people that understand their customers. Friendly, knowledgeable and respectful people. Art Gomez is an asset to your company! customers. Friendly, knowledgeable and respectful people. Art Gomez is an asset to your company! More

We just purchased a 2023 Rav 4 hybrid. Abbi Gass was our sales consultant. When we initially put our name on a wait list,Abbi would communicate regularly to let us know where we were in Abbi Gass was our sales consultant. When we initially put our name on a wait list,Abbi would communicate regularly to let us know where we were in the process. When we picked up the car, she was very professional and caring, spending considerable time going over all the details regarding car operation and instrumentation. She was very knowledgeable about the car. We a great experience from start to finish thanks to Abbi! We would highly recommend the dealership, and Abbi in particular!! More

Excellent customer service, work was done properly and accurately and timely great service department.Thank you accurately and timely great service department.Thank you More

Had a major service done, and as usual, was a 1st class operation. Have been going to this service department since 1995 when it was Apple Toyota downtown Austin, and Greg Coy was the service manager there operation. Have been going to this service department since 1995 when it was Apple Toyota downtown Austin, and Greg Coy was the service manager there then too. Highly recommend this facility. More

This review is not for the dealership but for the service center. My service lied to me and told me my oil change was not covered. He “checked the computer” 3 times and left the room then said “oh it is cove center. My service lied to me and told me my oil change was not covered. He “checked the computer” 3 times and left the room then said “oh it is covered, I wasn’t pushing the wrong button”. None of that made sense. He never apologized for the mistake. Instead he rudely told me my wait was 2.5 hours. After that much time passed, I went to ask about my 4 runner and the keys were sitting on his desk, the vehicle had been ready but he allowed me to wait longer. More