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AutoNation Toyota South Austin - Service Center

Austin, TX

4.1
934 Reviews

934 Reviews of AutoNation Toyota South Austin - Service Center

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September 30, 2023

The service aspect of the repair was fine, on schedule and quickly done. The problem is that I was quoted lower amounts for each of the services when I made my appointment. I was quoted $247 for spark plu More

by GJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
EC
Oct 02, 2023 -

AutoNation Toyota South Austin responded

Hi, we regret your experience with us here but we are glad you brought this to our attention. If you'd like, please contact our General Manager at (512) 518-6900. We'd appreciate the chance to make your experience a positive one.

September 30, 2023

I have received top-of-the-line service for the past fifteen years. I have particularly appreciated the professionalism shown by my service advisor, Mr. Art Gomez. He has always answered my question More

by nancyanngarrett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr. Art Gomez
Oct 03, 2023 -

AutoNation Toyota South Austin responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a fantastic day!

September 29, 2023

The south Austin Toyota is the best service. The staff are very friendly and helpful. More

by luutoanthinh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erik
Oct 02, 2023 -

AutoNation Toyota South Austin responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.

September 28, 2023

Service was very good. The initial inspection took a little longer than expected. It was not that bad considering that I arrived late to my appointment. They had my car rea More

by FJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua
Oct 01, 2023 -

AutoNation Toyota South Austin responded

Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

September 26, 2023

NEEDED NEW KEY FOB. IN/OUT IN 1 HOUR. NO PROBLEMS. ENJOYED MAGAZINE WHILE WAITING More

by BIGDEALFOUR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
UNKNOWN
Sep 29, 2023 -

AutoNation Toyota South Austin responded

Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

September 25, 2023

It has gone down hill! Service department sucks!!! At this time I do not think we will be taking our Tundra or Avalon for maintenance to this dealership again. My husban More

by tsaucedo003
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jared Jones and Keith (the manager)
Sep 28, 2023 -

AutoNation Toyota South Austin responded

Hi, we appreciate you taking the time to respond. The staff at AutoNation Toyota South Austin take our reviews very seriously. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (512) 518-6900. We hope to hear from you.

Oct 28, 2023 -

tsaucedo003 responded

Just like I expected, I have yet to receive a response from my email that I sent on 10/02/2023.

September 23, 2023

I took my car in for an oil change I asked for a tire pressure check since it looked low and when I went to pick it up it was nearly flat. I understand that my appointment was for an oil change but I lef More

by gabbycontreras60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N/a
Sep 25, 2023 -

AutoNation Toyota South Austin responded

Hi, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (512) 518-6900 to discuss what we can do to help.

September 18, 2023

I have been a customer of this Toyota dealership since 1975. I appreciate their service advisors as many have been there since 1998 More

by praboom7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Coy and Art
Sep 22, 2023 -

AutoNation Toyota South Austin responded

Hi, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at AutoNation Toyota South Austin. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!

Sep 22, 2023 -

AutoNation Toyota South Austin responded

Hi, we are deeply disappointed by your experience at AutoNation Toyota South Austin. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (512) 518-6900 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.

September 12, 2023

Everything was explained to me in detail. The service was on point, efficient and very professional. More

by sanchezib
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Do
Sep 17, 2023 -

AutoNation Toyota South Austin responded

Hi, thank you for taking the time to share your feedback with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

September 11, 2023

Tony was a very helpful service advisor. Friendly and efficient. I didn't feel any extra pressure to get repairs done that were suggested by the tech, but that I had to defer to another time More

by sguengerich
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Do
Sep 15, 2023 -

AutoNation Toyota South Austin responded

Hi, thank you for taking the time to share your feedback with us. Drive safe, and we'll see you on the road.

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