AutoNation Toyota South Austin - Service Center
Austin, TX
934 Reviews of AutoNation Toyota South Austin - Service Center
Not a great experience overall, it seems they were just trying to upsell me on stuff by the recommend by the mechanic and I took it somewhere for a second opinion and told me everything they were recommend trying to upsell me on stuff by the recommend by the mechanic and I took it somewhere for a second opinion and told me everything they were recommending was looking in good shape. As well my car was ready for more than 30 minutes before they call me that the car was ready after being waiting 3+ hours for a regular service and alignment. More
Stay away. I was charged $395.10 for a battery MSRP of $291.89. Part# 28800-28100. No Dealer installation. This transaction was a parts counter purchase/pic I was charged $395.10 for a battery MSRP of $291.89. Part# 28800-28100. No Dealer installation. This transaction was a parts counter purchase/pick-up for self-install; the charge was for battery only. Occurred 02/23/23. More
A supposed 2hr service (which is already ridicules) turned out to be 4hrs. Dropped my car and the man who was helping was rude and put out that he had to figure out my appointment. After 2 1/2 I went t turned out to be 4hrs. Dropped my car and the man who was helping was rude and put out that he had to figure out my appointment. After 2 1/2 I went to see why I was still waiting and had not been contacted. My car seemed to be just sitting off to the side unattended. It wasn't even in the cue to be worked on. I was thrown and super annoyed at this point. I had to wait another hour before it was finished and the simply offered me a free oil change. I was late to pick up my child from school (which I am charged $25 for) and was unable to make another appointment. Pretty frustrating to say the least. More
Appreciated that there wasn’t a big upsell attempt at end of oil change. Texting upon completion of service was appreciated. Service rep was efficient. Kudos to her! Also picked up a key fob battery at the of oil change. Texting upon completion of service was appreciated. Service rep was efficient. Kudos to her! Also picked up a key fob battery at the parts sales counter. Gentleman working behind the counter was super-efficient and also friendly! More
I arrived at 7AM and was told my assigned service advisor was running late and another would help me. There were only 3 other customers in the waiting room so I thought it would probably be pretty fast. I' was running late and another would help me. There were only 3 other customers in the waiting room so I thought it would probably be pretty fast. I'm used to being there an hour or two hours tops. There was no feedback and there were no updates. After going inside to wait, the service advisor visited me one time to make recommendations and get approval and there were no other updates offered during the SIX HOUR visit. I left at 1:00 PM, when I went looking for the service advisor. My car was suddenly ready immediately. More
The South Austin Toyota dealership seems to get my car in & out faster then the North Austin Toyota location...I do have to say I wish they had a shuttle service still. But, the representatives are nice, lo & out faster then the North Austin Toyota location...I do have to say I wish they had a shuttle service still. But, the representatives are nice, location is closer for me & again turn around time is pretty fast! More