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AutoNation Toyota South Austin - Service Center

Austin, TX

4.1
934 Reviews

934 Reviews of AutoNation Toyota South Austin - Service Center

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February 28, 2023

Not a great experience overall, it seems they were just trying to upsell me on stuff by the recommend by the mechanic and I took it somewhere for a second opinion and told me everything they were recommend More

by AbeO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Carl
Mar 05, 2023 -

AutoNation Toyota South Austin responded

Hello Abeo, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (512) 518-6900 to discuss what we can do to help.

February 27, 2023

Jared is always responsive, timely and excellent. Service provided and cost are always well explained. More

by dafoxy1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jared
Mar 04, 2023 -

AutoNation Toyota South Austin responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

February 24, 2023

Stay away. I was charged $395.10 for a battery MSRP of $291.89. Part# 28800-28100. No Dealer installation. This transaction was a parts counter purchase/pic More

by ossargkcir
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Natividad Range
Feb 27, 2023 -

AutoNation Toyota South Austin responded

Hi, we regret your experience with us here, but are glad you brought this to our attention. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (512) 518-6900 -- we hope to hear from you soon.

Mar 01, 2023 -

ossargkcir responded

Issue resolved. Received $143.32 credit due to over-charge of 02/23/23. Done 02/28/23. Thank you.

February 23, 2023

A supposed 2hr service (which is already ridicules) turned out to be 4hrs. Dropped my car and the man who was helping was rude and put out that he had to figure out my appointment. After 2 1/2 I went t More

by a79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rude dummy man
Feb 27, 2023 -

AutoNation Toyota South Austin responded

Hi, thank you for taking the time to leave us feedback. Please call our General Manager at (512) 518-6900 for ways we can work towards resolving these issues. We look forward to hearing from you soon.

February 21, 2023

Fast and efficient. Scheduled appointments make it very convenient. Friendly service. Reasonable price. 15.words. More

by mikentx
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Efrain
Feb 24, 2023 -

AutoNation Toyota South Austin responded

Hi Mikentx, thank you for your positive review. We're happy to have been of service to you. We hope to be of service to you again in the future. Best wishes, AutoNation Toyota South Austin

February 20, 2023

Appreciated that there wasn’t a big upsell attempt at end of oil change. Texting upon completion of service was appreciated. Service rep was efficient. Kudos to her! Also picked up a key fob battery at the More

by jayne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gabriela (sp?) and gentleman behind part’s sales.
Feb 24, 2023 -

AutoNation Toyota South Austin responded

Hello Jayne, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

February 20, 2023

Every employee is there to help and really cares about their customers. Would definitely recommend! More

by Rigorodriguez92
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan
Feb 24, 2023 -

AutoNation Toyota South Austin responded

Hello, we are pleased to hear you had such a positive experience with us, If you ever need help, just give us a call. Happy motoring!

February 20, 2023

The service was very quick. They gave us really good information about our car for future reference. Appreciate their work! More

by Priors0911
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
Feb 24, 2023 -

AutoNation Toyota South Austin responded

Hello, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

February 18, 2023

I arrived at 7AM and was told my assigned service advisor was running late and another would help me. There were only 3 other customers in the waiting room so I thought it would probably be pretty fast. I' More

by roflmom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jared
Feb 22, 2023 -

AutoNation Toyota South Austin responded

Hello, we appreciate you taking the time to leave us this feedback. We'd like the opportunity to discuss this with you. Please reach out to us at (512) 518-6900 at your earliest convenience to discuss how we can turn your experience into a positive one.

February 17, 2023

The South Austin Toyota dealership seems to get my car in & out faster then the North Austin Toyota location...I do have to say I wish they had a shuttle service still. But, the representatives are nice, lo More

by Charmsfortune
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can't remember
Feb 21, 2023 -

AutoNation Toyota South Austin responded

Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

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