AutoNation Toyota South Austin - Service Center

Great job Efrain getting my brakes fixed and I appreciate your help. I recommend him for sure! your help. I recommend him for sure! More

The only issue I have with servicing is the timeframes. Every single time I make an appointment and it takes minimum of 2 hours to get complete no matter what it is. Why make an appointment if I am going Every single time I make an appointment and it takes minimum of 2 hours to get complete no matter what it is. Why make an appointment if I am going to be there for 2-4 hours for an oil change no matter what? Besides that, very pleased with this facility More

My appointment was kept on time, finished when promised, and the service advisor answered all my questions. It was also easy to schedule my appointment and get in when it fit my schedule. and the service advisor answered all my questions. It was also easy to schedule my appointment and get in when it fit my schedule. More

I appreciated Kevin’s help and his ability to answer my questions truthfully. I dislike being lied to!! questions truthfully. I dislike being lied to!! More

Poor communication in the service department no emails ,text are phone calls on vehicle status ,text are phone calls on vehicle status More

We have always been pleased with the work done here, but the communication was poor this time. I arrived at 10:45 for an 11:00 appointment and discussed with Alex what we wanted to have done. I settled in the communication was poor this time. I arrived at 10:45 for an 11:00 appointment and discussed with Alex what we wanted to have done. I settled in to a chair in the waiting area. It was not until 2:20 that Alex called to tell me what they needed to do to the car. It was never clear to me why it took three and a half hours for the mechanics to determine what needed to be done or for Alex to get back in touch with me. Alex said all parts were available and said he would call me right back to tell me how long the work would take. When he didn't call back, I went to his office at 3:30 to see what was going on. He apologized for not calling back; said he had been busy because he was dealing with four cars. He said one part was not there but might be in from the warehouse within an hour. I said I did not want to wait another hour, because I would be in rush hour traffic on the way home. I finally got the car at 4:30, and all the work had been done. We were pleased with the work but still not sure why I had not been told what was going on and why the work took close to six hours. I would certainly have appreciated frequent updates, but I think Alex forgot about me. More

It's been six months and still waiting for my car to get fixed, poor communication, no return calls on vehicle status, no emails. Horrible service! fixed, poor communication, no return calls on vehicle status, no emails. Horrible service! More

Great service and attitude towards customer needs. Prompt and to the actionable service. The customer lounge is clean and very comfortable for the customers. Prompt and to the actionable service. The customer lounge is clean and very comfortable for the customers. More

Jared always treats me right. He is an A+ Service Writer. Prompt, courteous and competent! Thanks! He is an A+ Service Writer. Prompt, courteous and competent! Thanks! More

I’ve been going there for years, I trust what they tell me and I have never been disappointed. The wait area is always spotless and well organized. They are like Mary Poppins, practically perfect in ever me and I have never been disappointed. The wait area is always spotless and well organized. They are like Mary Poppins, practically perfect in every way. More