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AutoNation Toyota South Austin - Service Center

Austin, TX

4.1
922 Reviews

922 Reviews of AutoNation Toyota South Austin - Service Center

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November 18, 2022

Robert was very nice and always helps me with good service and great attitude. Didn’t have to wait long and waiting room is breathable not so crowded. Worth an hour driving to get service!!! More

by vwamywg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert
Nov 22, 2022 -

AutoNation Toyota South Austin responded

Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

November 17, 2022

It’s an amazing experience. The people were very friendly and the service associates were very transparent and mentioned the service cost upfront More

by Sam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex was really good to work with
Nov 21, 2022 -

AutoNation Toyota South Austin responded

Hi Sam, we're happy you found our staff to be so supportive during your experience here at AutoNation Toyota South Austin. Don't hesitate to call us if you ever need anything. Be safe on the road!

November 17, 2022

Professional and friendly personnel. Knowledgeable about my vehicle. AutoNation's waiting room is spacious and clean. More

by Bill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Alvarado
Nov 21, 2022 -

AutoNation Toyota South Austin responded

Hi, your comments keep us motivated and working hard for all our guests! Thank you so much for being one of our valued guests and we look forward to your next visit!

November 17, 2022

First time servicing at this dealer. Their system really is to be admired. Very professional and efficient. They are closest to my home so I decided to try them. More

by Anonymous
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Efrain Cortes Hernandez
Nov 21, 2022 -

AutoNation Toyota South Austin responded

Hello, it means so much to us that you chose our dealership! Thank you so much for being one of our valued guests and we look forward to your next visit!

November 17, 2022

I feel their timeliness and attention to detail is not as good as in the past. My appointment was for an oil/filter change at 10:45. After 1.5 hours, I noticed my car parked out front. I asked for my servic More

by jdaams85
Service Time
Recommend Dealer
Yes
Employees Worked With
Kevin
Nov 21, 2022 -

AutoNation Toyota South Austin responded

Hi, thank you for taking the time to leave us feedback. We'd like the opportunity to discuss this with you. Please reach out to us at (512) 518-6900 at your earliest convenience to discuss how we can turn your experience into a positive one.

November 17, 2022

Took over 2 hours for a scheduled appointment to be completed for a simple oil change. Reminder in dash was not reset by technician. Poorest service experience in two years. More

by Victoria
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Juan
Nov 22, 2022 -

AutoNation Toyota South Austin responded

Hi Victoria, thank you for bringing this matter to our attention. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (512) 518-6900 to discuss what we can do to help.

November 15, 2022

Service manager Art Gomez is very helpful and communicative, while vehicle is being service, he takes the time to check on his clients' providing updates of any findings and time frames of comple More

by hg35r
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Art Gomez
Nov 18, 2022 -

AutoNation Toyota South Austin responded

Hi, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

November 14, 2022

My experiences have been good. I routinely use them for an oil change and tire rotation, waiting about 1- 1.5 hours for that service. Take a lunch and get it done. More

by ETexGuy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Sabatino
Nov 18, 2022 -

AutoNation Toyota South Austin responded

Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

November 14, 2022

My highlander was making a ‘thunk’ sound under the front. It was scary. Turns out the ‘strut’ was broken - a safety situation. We DID NOT go over any rocky road or bumps to make this break - guaranteed. More

by cloganster
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hambone
Nov 18, 2022 -

AutoNation Toyota South Austin responded

Hi, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.

November 13, 2022

In short over all it’s a good experience of my visit at Toyota auto nation More

by Glen Basil
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Afrean
Nov 17, 2022 -

AutoNation Toyota South Austin responded

Hi, thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!

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