AutoNation Toyota South Austin - Service Center

Robert was very nice and always helps me with good service and great attitude. Didn’t have to wait long and waiting room is breathable not so crowded. Worth an hour driving to get service!!! service and great attitude. Didn’t have to wait long and waiting room is breathable not so crowded. Worth an hour driving to get service!!! More

It’s an amazing experience. The people were very friendly and the service associates were very transparent and mentioned the service cost upfront The people were very friendly and the service associates were very transparent and mentioned the service cost upfront More

Professional and friendly personnel. Knowledgeable about my vehicle. AutoNation's waiting room is spacious and clean. Knowledgeable about my vehicle. AutoNation's waiting room is spacious and clean. More

First time servicing at this dealer. Their system really is to be admired. Very professional and efficient. They are closest to my home so I decided to try them. Their system really is to be admired. Very professional and efficient. They are closest to my home so I decided to try them. More

I feel their timeliness and attention to detail is not as good as in the past. My appointment was for an oil/filter change at 10:45. After 1.5 hours, I noticed my car parked out front. I asked for my servic good as in the past. My appointment was for an oil/filter change at 10:45. After 1.5 hours, I noticed my car parked out front. I asked for my service rep and was told he was helping another customer but another individual in the office could assist. The assistant retrieved the invoice/keys so I assumed he was going to close out the invoice. Finally, at 1:15, 30 more minutes later, I received a call saying it was ready. Upon checkout, I was given invoice/keys only. I asked for the printout of the multi-point inspection and was told they don't give them out. How does a customer know what they found during the multi-point inspection if they don't provide proof. We have always received Form SR-ANNL-MPI, and we have been coming since 2008. I think they dropped customer service on this one! More

Took over 2 hours for a scheduled appointment to be completed for a simple oil change. Reminder in dash was not reset by technician. Poorest service experience in two years. completed for a simple oil change. Reminder in dash was not reset by technician. Poorest service experience in two years. More

Service manager Art Gomez is very helpful and communicative, while vehicle is being service, he takes the time to check on his clients' providing updates of any findings and time frames of comple communicative, while vehicle is being service, he takes the time to check on his clients' providing updates of any findings and time frames of completion. More

My experiences have been good. I routinely use them for an oil change and tire rotation, waiting about 1- 1.5 hours for that service. Take a lunch and get it done. I routinely use them for an oil change and tire rotation, waiting about 1- 1.5 hours for that service. Take a lunch and get it done. More

My highlander was making a ‘thunk’ sound under the front. It was scary. Turns out the ‘strut’ was broken - a safety situation. We DID NOT go over any rocky road or bumps to make this break - guaranteed. It was scary. Turns out the ‘strut’ was broken - a safety situation. We DID NOT go over any rocky road or bumps to make this break - guaranteed. So they fixed it. And took care of two service items as well. I would like to know why a new Highlander still under warranty had its strut broken. No response. More

In short over all it’s a good experience of my visit at Toyota auto nation Toyota auto nation More