AutoNation Toyota South Austin - Service Center

Took over 2 hours for a scheduled appointment to be completed for a simple oil change. Reminder in dash was not reset by technician. Poorest service experience in two years. completed for a simple oil change. Reminder in dash was not reset by technician. Poorest service experience in two years. More

Service manager Art Gomez is very helpful and communicative, while vehicle is being service, he takes the time to check on his clients' providing updates of any findings and time frames of comple communicative, while vehicle is being service, he takes the time to check on his clients' providing updates of any findings and time frames of completion. More

My experiences have been good. I routinely use them for an oil change and tire rotation, waiting about 1- 1.5 hours for that service. Take a lunch and get it done. I routinely use them for an oil change and tire rotation, waiting about 1- 1.5 hours for that service. Take a lunch and get it done. More

My highlander was making a ‘thunk’ sound under the front. It was scary. Turns out the ‘strut’ was broken - a safety situation. We DID NOT go over any rocky road or bumps to make this break - guaranteed. It was scary. Turns out the ‘strut’ was broken - a safety situation. We DID NOT go over any rocky road or bumps to make this break - guaranteed. So they fixed it. And took care of two service items as well. I would like to know why a new Highlander still under warranty had its strut broken. No response. More

In short over all it’s a good experience of my visit at Toyota auto nation Toyota auto nation More

Asked to have speakers checked, but there was no mention of it at check out. The speakers still sound distorted. of it at check out. The speakers still sound distorted. More

They're on time in-and-out services excellent The quality of work is profession service communication song time Can't ask for better service thank you to Thank you Toyota nation of work is profession service communication song time Can't ask for better service thank you to Thank you Toyota nation More

Always been happy with this dealership service dept but making an appt doesn't seem to speed things up. The service has always been as it should have been. making an appt doesn't seem to speed things up. The service has always been as it should have been. More

Service was great but they should work on their communication especially if the wait time exceeds the estimated wait time. communication especially if the wait time exceeds the estimated wait time. More

Great service overall, just took a good while for someone to acknowledge me and get me checked in. to acknowledge me and get me checked in. More