AutoNation Toyota South Austin - Service Center

The staff here went above & beyond to ensure they delivered exceptional service on my RAV4. I needed a lift gate replacement & Tony Do kept me updated over the course of a few months until my parts a delivered exceptional service on my RAV4. I needed a lift gate replacement & Tony Do kept me updated over the course of a few months until my parts arrived. Jason Alves made sure I wasn’t without a vehicle while mine was under repair, & made great effort to find me an available loaner vehicle. Greg made sure the the loaner vehicle had a full tank of gas & helped me connect my phone to CarPlay so the transition was seamless. Everything about my experience was delightful, with a quick turnaround time from start to finish on the repair. Thanks to everyone for the great on-going communication & customer service! You helped ease the stress of my already chaotic week. More

Checked in a little after 8:00 am, checked out a little after 9:00 am. That's one hour, for a job that takes way less. It seems they overbook a little too much. This visit included a multi-point inspect after 9:00 am. That's one hour, for a job that takes way less. It seems they overbook a little too much. This visit included a multi-point inspection, but shortly after I left, one of my tires was low on pressure, and I found (when my butt started to freeze) that my AC was reset to the lowest temperature setting. This has actually been one of the better visits; my car is still under the Toyota complimentary maintenance. The service advisor was nice enough, but I think the company needs to do a better job of quality control, which seems nonexistent. More

It's always been a pleasure to go to this dealership everyone there is very pleasant they assist you real quick he or she lets you know what's going on with your vehicle anytime you ask. Thank you! Keep everyone there is very pleasant they assist you real quick he or she lets you know what's going on with your vehicle anytime you ask. Thank you! Keep up the good work. More

Been going to Art in service for YEARS! He has always been both kind and courteous. We appreciate him as our service advisor. He is a great anchor for your staff. :) He has always been both kind and courteous. We appreciate him as our service advisor. He is a great anchor for your staff. :) More

The service was excellent, I like the fact that I was treated with great respect by everyone working, All of my questions and concerns were answered. treated with great respect by everyone working, All of my questions and concerns were answered. More

Not very helpful on how to register a extended service plan to replace a tire. And have to leave the vehicle for 3 days just for a tire replaced. plan to replace a tire. And have to leave the vehicle for 3 days just for a tire replaced. More

One thing that's annoying and this happens no matter the service representative, once the service work is done the paperwork just sits while you sit in the waiting room. No one ever calls to say the care i service representative, once the service work is done the paperwork just sits while you sit in the waiting room. No one ever calls to say the care is done. You have to go back and ask, "is it done yet"? This has happened to me 3 times. More

Auto Nations service department and service agent I dealt with were above and beyond superb in how they treated me and fixed the issues without hesitation. The bill was exceptionally fair and I will always u with were above and beyond superb in how they treated me and fixed the issues without hesitation. The bill was exceptionally fair and I will always use them to service my cars. They serviced all the Toyotas I have bought whether I bought them there or elsewhere. They are the best More

westing time Bad service for small jobs take more than 5 hours,no ride service hours,no ride service More

Checking in was pleasant and quick - didn't wait long at all (check in time was 11:45a). The duration of work was ok (~2 hours). The environment is always clean. The recommendations were told but no pressur all (check in time was 11:45a). The duration of work was ok (~2 hours). The environment is always clean. The recommendations were told but no pressure, which is what I like. More