AutoNation Toyota South Austin - Service Center

The service was provided as expected. They have a good waiting room, where I spent about 4-5 hours for the service. The only bad thing about their waiting rooms for those who work remotel They have a good waiting room, where I spent about 4-5 hours for the service. The only bad thing about their waiting rooms for those who work remotely, is their chairs, they are higher than the desk, which makes it uncomfortable to work these many hours. Besides that, everything done right! More

Service Advisor, Efrain Cortez, was very helpful, courteous and knowledgeable. He was able to get my rear window trim reinstalled in a reasonable amount of time. courteous and knowledgeable. He was able to get my rear window trim reinstalled in a reasonable amount of time. More

I have purchased a used and new vehicle at this dealership. It is the only dealership I have experience with in Austin, tx. dealership. It is the only dealership I have experience with in Austin, tx. More

Jared Jones brings confidence and trust when it comes to car repairs. I knew something was not functioning properly and he took additional time to address my concerns. A friend recently told me that I shoul car repairs. I knew something was not functioning properly and he took additional time to address my concerns. A friend recently told me that I should never use the dealership for my car repairs, but this trip proved that advice to be totally incorrect. Had it not been for Jared Jones, his manager and the dealership all would not have turned out the same for me, the customer. More

I have an appointment at 8:45am, but i waited more than 5 hrs.but my car hasn’t checked yet. So I pulled out my car and went back home for nothing has done. I have a lot of wasted time but nothing to do my hrs.but my car hasn’t checked yet. So I pulled out my car and went back home for nothing has done. I have a lot of wasted time but nothing to do my car. My advisor is: Ipe Rodrequiz More

Jared Jones is a great service advisor, he always makes time for questions about car maintenance. time for questions about car maintenance. More

The Auto service Department works hard to care of their customers. Most if the time they get me in on time and finished in the promised time frame. Service agent Jared is great. Professional and detailed customers. Most if the time they get me in on time and finished in the promised time frame. Service agent Jared is great. Professional and detailed. More

Long waits and it’s better if you drop off your car. Should work on their customer interaction too. Should work on their customer interaction too. More

Took too long to get vehicle evaluated. ..waiting on part now...will write an additional review if or when the part comes in. ..waiting on part now...will write an additional review if or when the part comes in. More

When I was called about my vehicle the guy told me my head casket was blown after other work was already done. He said it wasn’t worth it to continue the work on the car and that if I wanted it fixed it head casket was blown after other work was already done. He said it wasn’t worth it to continue the work on the car and that if I wanted it fixed it would be another 4 to 5 thousand. After debating on what to do I decided to pick up vehicle for second opinion. He didn’t recommend me driving because he said it was smoking. I was charged more than what I was told because they “had” to put another part in. I was never asked if that was okay. When we got there they pulled car around lifted hood, no smoking but a huge fire ant pile swarming underneath my hood (now ants are in my car). Car wouldn’t stay on. The battery under my hood was full of leaking acid and not the same one it went in with, which I had just bought a few months prior. Very disappointed. It’s obvious the guys I was working with were not honest. The story changed very quickly maybe because I took someone with me asking questions. The reason I gave a 2 was because another worker came in and started asking questions and giving a different story and was explaining what things should have been done. So not all are bad but I would not trust my car there again unless the last guy was the one overseeing it. We had to leave car there to buy a new battery and once new battery on the car was working just fine. There was no further repair needed. The car didn’t smoke with me at all. So I was able to keep the 4 to 5,000 quote in my pocket but now dealing with fire ants in my car. More