Back

AutoNation Toyota South Austin - Service Center

Austin, TX

4.1
922 Reviews

922 Reviews of AutoNation Toyota South Austin - Service Center

Sort by
June 01, 2022

A couple of weeks after purchasing a 2018 Tundra on April 20, I returned to Service to address a master message, "trailer disconnected," when my RV travel trailer was clearly and properly connected. A servi More

by jonelson8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Efrain and technician (name I do not remember)
Jun 02, 2022 -

AutoNation Toyota South Austin responded

Hi, we care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (512) 518-6900 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.

Jun 06, 2022 -

jonelson8 responded

Have called above number and only get phone recording. When selecting operator assistance, it simply re-routes to recording...over and over again. I would very much like to speak with the General Manager but no answer. Very frustrating.

June 01, 2022

Service was great and it was very fast. Greg coy has been my advisor for many years. The company is blessed to have him. More

by Fhs.70dn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg coy and art
Jun 02, 2022 -

AutoNation Toyota South Austin responded

Hi, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

May 31, 2022

why have appointments? service scheduled for 1:15 vehicle returned at 4:30. only thing accomplished was oil change and fluid check. was informed of need for brake fluid r More

by ra mcga
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
unsure
Jun 01, 2022 -

AutoNation Toyota South Austin responded

Hi, we're disappointed to hear of the negative experience you had at our location. Please call our General Manager at (512) 518-6900 for ways we can work towards resolving these issues. We look forward to hearing from you soon.

May 31, 2022

Very friendly, open and honest, someone to be trusted. I know my car will be dependable and safe, leaving me worry free with peace of mind. More

by marykay.lyons
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jared Jones
Jun 01, 2022 -

AutoNation Toyota South Austin responded

Hi Marykay, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

May 30, 2022

The folks here are always friendly. All I needed was a State Inspection and unfortunately they were busy so had to wait 90 minutes. Next time I will call and make appointment. It's impo More

by Thetravelingnanny
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Service don't know name
May 31, 2022 -

AutoNation Toyota South Austin responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

May 30, 2022

I don’t know what was changed but I know I was in an out for oil change before I waited 3 to 4 hours great job!!! You know I will be back!! More

by Ruiz_ron
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not sure sorry service advisor
May 31, 2022 -

AutoNation Toyota South Austin responded

Hello, it means so much to us that you chose our dealership! Don't hesitate to call us if you ever need anything. Be safe on the road!

May 28, 2022

All was fine. Point off for the 3 hour wait. One of the items below mentions sanitation of vehicle. I found no evidence of that, but did have expectations. More

by rand.brownlee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric
May 31, 2022 -

AutoNation Toyota South Austin responded

Hi, thank you for taking the time to share your feedback with us. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (512) 518-6900. We hope to hear from you.

May 27, 2022

Great service ! Great price! It only took 3 days to get my car fixed ! I was even put in a rental to get to work and back while my vehicle was being fixed now it’s u More

by charity1088
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gregory Coy
May 27, 2022 -

charity1088 responded

Thank you for the great service! You guys are the best !

May 27, 2022

I was in for an oil change and Tony, the service rep, was great. Took a little longer than expected to get car back, but ok in view of the huge number of customers that day in the waiting room. Tony t More

by frank
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony
May 29, 2022 -

AutoNation Toyota South Austin responded

Hi Frank, thank you for your kind review; we are happy to pass along your comments to Tony here at AutoNation Toyota South Austin! We are always more than happy to assist you if anything else comes up. Take care!

May 26, 2022

This is the only Toyota dealership that is close to our house. So we come to this one often to get 2 of our cars serviced since they are Toyota cars and we really like the cars! However, every time I have More

by Dissatisfied Customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Erik
May 27, 2022 -

AutoNation Toyota South Austin responded

Hello, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (512) 518-6900 to discuss what we can do to help.

May 29, 2022 -

Dissatisfied Customer responded

Thank you for your response. Let me know what you can do to help me out.

...
64
...