AutoNation Toyota South Austin - Service Center

ZERO STARS IF I COULD. One of the most unprofessional and disappointing business experiences I’ve ever encountered. I work in the car industry so I understand most of what One of the most unprofessional and disappointing business experiences I’ve ever encountered. I work in the car industry so I understand most of what is going on behind the scenes, and the way I was treated by this dealer is absolutely unacceptable. 8 months ago now I bought a Certified Per Owned 2019 Tacoma from Autonation Toyota of South Austin. When I I received the vehicle, it still had a broken rear view mirror from the previous owner and was missing a spare key that I had agreed with the sales man to get made the day of the purchase. I drove home with it anyways(about 2 weeks after purchase) because I needed a vehicle. Months later, these concerns were luckily handled only to discover not weeks later that my throw out bearing had gone bad, causing a screeching sound every time I pushed the clutch. I took it to service and was told the mechanic who was working on it would be back from vacation to fix it in a couple weeks but I could drive it until then. I continued down the road until I got a pop up message that I had no oil. I immediately stopped the vehicle and had it towed back to the dealership. A few days down the road, I reached out to get an update. All I received was pictures of my vehicle torn apart. When I asked what had been found I got no reply. I had to PHYSICALLY WALK INTO the dealer to get any sort of answers. My vehicle has now been in the shop 2 months waiting on parts and Autonation or Toyota have made no effort to get me into a rental vehicle despite multiple calls, messages, and visits to not only the dealership talking to advisors and service managers, but corporate customer service as well. I am still paying monthly for a vehicle that I haven’t laid eyes on in 2 months. I’ve always been a big fan of Toyota until this absolutely unbelievable experience. 0/10 DO NOT RECOMMEND More

They have an excellent beverage room set up with many choices and the wait for service was reasonable and pleasant. choices and the wait for service was reasonable and pleasant. More

I have been a Toyota person (4 Rav4's) and all dealer ship work has been with AutoNation Toyota South. ship work has been with AutoNation Toyota South. More

Have always had a good experience at this dealership. I have no complaints, one of the best dealership. I have no complaints, one of the best dealership. More

For not full staffed they try there best to keep up, and I was very s edified I was very s edified More

Epi Rodriquez is awesome! He offered his honest and valuable opinions on all recommended services. He offered his honest and valuable opinions on all recommended services. More

I have been going to Auto Nation at 4800 SI-35 in Austin, TX since I bought my Toyota Camry in 2014 and have always had terrific service. Jared Jones has been my service representative for almost the whole TX since I bought my Toyota Camry in 2014 and have always had terrific service. Jared Jones has been my service representative for almost the whole time. He always keeps my Camry in good working condition. Thanks so much. More

Very impressed with Justin Thompson costumer service! !! Hope that all the employees will be like how. For sure I will keep going to this place for my car's services. !! Hope that all the employees will be like how. For sure I will keep going to this place for my car's services. More

I really appreciate the business of AutoNation Toyota over the years. I've stayed with them because they are reliable and show that they care. over the years. I've stayed with them because they are reliable and show that they care. More

The customer lobby is clean and the coffee is fresh! Jared always provides prompt clear with dignity and respect. The mechanics take professional care of my vehicle. My Toyota car is reliable and a ver Jared always provides prompt clear with dignity and respect. The mechanics take professional care of my vehicle. My Toyota car is reliable and a very good product. More