AutoNation Toyota South Austin - Service Center

Epi Rodriguez has been our go-to service rep on our 2005 Toyota Highlander for several years and he is really “The Best”! Epi is very personable, professional, and service oriented. We always request him Toyota Highlander for several years and he is really “The Best”! Epi is very personable, professional, and service oriented. We always request him and have never been disappointed by his service or suggestions. I recommend Epi to everyone if they are going to Toyota South Austin. Thank you Epi! More

I got an appointment on pretty short notice. They set the service reminder on the vehicle each time I get service done but I don't know what the service will be until the appointment. They don They set the service reminder on the vehicle each time I get service done but I don't know what the service will be until the appointment. They don't seem to be able to tell me that over the phone before date. So this was oil and brake fluid change. All is running well. More

I provided my review in one of the several other emails I got. I have bought cars from Autonation Toyota and other dealerships in Austin, but I always get my cars serviced at this dealership. The reason is got. I have bought cars from Autonation Toyota and other dealerships in Austin, but I always get my cars serviced at this dealership. The reason is the people in the service department, specifically, Greg Coy. I have dealt with him since he was 18 years old and drove the courtesy van for what was then Apple Toyota. He has been there through ownership by Apple, Champion, Red McCombs and now AutoNation. The guys in service are why I come back. More

Recently took my 2017 Prius C for 55,000 checkup. Got it and state inspection done in a timely manner; the car was ready quicker than expected. Good service. Got it and state inspection done in a timely manner; the car was ready quicker than expected. Good service. More

They were very responsive to my needs. Epi Rodriguez did a very nice job for me. Epi Rodriguez did a very nice job for me. More

Jared, our service rep, was extremely professional, courteous, and knowledgeable. Well taken care of. Will always come for service to Auto Nation South Austin because of Jared. courteous, and knowledgeable. Well taken care of. Will always come for service to Auto Nation South Austin because of Jared. More

Always a good time at AutoNation Toyota in South Austin. They treat me well and take care of my car. They do suggest the good service tips but they are never too pushy about it so I can make my decision on They treat me well and take care of my car. They do suggest the good service tips but they are never too pushy about it so I can make my decision on what's best for the car. Most of the time I follow their recommendations because they are honest and give me good feedback on what my car needs. See you guys back for the next oil change soon! Thanks! More

Very professional and prompt. I understand this is one busy place. Thanks Jared Jones for your expertise on any question I asked. I understand this is one busy place. Thanks Jared Jones for your expertise on any question I asked. More

Every one was real nice and prompt. I went into the service and was recommended to change the air filter and engine filter I went into the service and was recommended to change the air filter and engine filter More

VERY rude service advisor. I think his name is Mr.Do . Two visits in a row I had to deal with him. When he approached my vehicle, his first words were, "what do you want". I think his name is Mr.Do . Two visits in a row I had to deal with him. When he approached my vehicle, his first words were, "what do you want". I said excuse me, I have an appointment. Got worse from there. He eventually walked off and I ask to speak to general manager. After waiting about 30mins. Mr Hennessey came out and he did everything to make this situation right. Ultimately a oil change took 3 1/2 hours. Very Dissatisfied with overall service that day. Roland who I think is a valet was the only professional person I encountered. He helped me find Mr. Hennessey multiple times. Customer Service basically is non existent. This particular service advisor gives the impression the customer is an inconvenience and he is the gatekeeper of the service dept. More