AutoNation Toyota South Austin - Service Center

I cannot recommend this service department. The representative (EpI) failed to introduce himself and then spoke very rudely to me because I mistook him for my regular representative (Art). He i The representative (EpI) failed to introduce himself and then spoke very rudely to me because I mistook him for my regular representative (Art). He is of similar height and build as the man I have dealt with twice over the past two years and he was wearing a face mask. He told me I needed approximately $300 of maintenance. When I questioned him, because my car is still under warranty, he told me they had done my 25,000-mile service at 19,000 miles and I would need to pay from now on. He was quite short about it. When I asked why they did that and what was included, he told me to look at my service agreement. My hubcaps, which were on the car when I bought it, were rattling. I had discussed this with Art previously. He said they would need to check with upper management but could probably replace them. Epi told me they weren't responsible and repeatedly said they could not be sure where I got them (I bought a program car, FROM THEM, with less that than 3,000 miles). The service manager (Greg) said he would check into it and either he or Epi would call me with resolution. They never called, just texted to say car was done. When I arrived, the hubcaps were in a box in the back of the car. When I asked why he said, "We don't know where you got them." They rotated the tires, checked the belts, and topped off the fluids. My car needed no additional service. More

I went and got before my appointment and they weren't able to complete the job. Offered to do it next day with no charge. able to complete the job. Offered to do it next day with no charge. More

great service been coming here for many years. like dealing with dealer rather than separate service. this is my 2nd. TUNDRA, Like working with the staff... like dealing with dealer rather than separate service. this is my 2nd. TUNDRA, Like working with the staff... More

Great service and honest transparency with all the employees there at Auto nation! They hooked me up with a great deal and took care of all the necessary services and did some extra checks for me upon employees there at Auto nation! They hooked me up with a great deal and took care of all the necessary services and did some extra checks for me upon my request. It was a great experience from start to finish! I’ll definitely be back for all my RAV4 needs! More

Excellent customer service. I have been coming here for years. I have no complaints. They take very good care of me. I highly recommend them. I have been coming here for years. I have no complaints. They take very good care of me. I highly recommend them. More

Jared greeted me and was very courteous and pleasant. He made me feel very comfortable getting my car serviced. He made me feel very comfortable getting my car serviced. More

Jared is nice but this dealership is one of the lowest rated Auto Nation's I've been to and there's a reason. I waited 3.5 hrs in the lobby with no follow-up, there should be follow-up after diagnosis and rated Auto Nation's I've been to and there's a reason. I waited 3.5 hrs in the lobby with no follow-up, there should be follow-up after diagnosis and then halfway into it. Come to find out, they never started on my car after having an appt at 7a. I was put in a rental car as new tires were needed that had to be ordered and breaks needed replaced. This was on a Monday. Guess I wasn't top priority due to the weekend cleanup. There is ALOT of opportunity for improvement at this dealership. I don't know if more Service Advisors need hired or what. More

Always excellent especially JARED. .am extremely happy with everything thing will take my vehicle to him .am extremely happy with everything thing will take my vehicle to him More

Have been taking my Toyota cars to Auto Nation way back when they were Apple Toyota in downtown Austin. Greg Coy was the service manager then and still is. I keep going back there because of him and the qu when they were Apple Toyota in downtown Austin. Greg Coy was the service manager then and still is. I keep going back there because of him and the quality service performed by the advisors and mechanics in the shop. No high pressure here; I paid about $46 for the 50K service that included the Texas inspection. Best dealership I have ever been too in my experience with car repairs/services over many years. More

Check engine light came on Monday and called service mgr. , G.Coy and got into be serviced Tues. morning. Issue fixed in a very timely manner. Service personnel are very helpful and professional! I’m complete , G.Coy and got into be serviced Tues. morning. Issue fixed in a very timely manner. Service personnel are very helpful and professional! I’m completely satisfied and grateful! More