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AutoNation Toyota South Austin - Service Center

Austin, TX

4.1
934 Reviews

934 Reviews of AutoNation Toyota South Austin - Service Center

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August 18, 2021

Easy to schedule service. Quick drop off and turn around on the service even though it looked like lots of customers were there. Thanks for the help. More

by nate.long
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Epi Rodriguez
Aug 20, 2021 -

AutoNation Toyota South Austin responded

Hi, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future! Take care!

August 17, 2021

Just received my oil change and service of my 2012 Toyota Highlander that I bought there originally. As always my customer service was excellent by my representative. Darn it ,I can’t think of his name it wa More

by heather.emmick
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Can’t remember
Aug 20, 2021 -

AutoNation Toyota South Austin responded

Hi Heather, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you again for the review!

August 14, 2021

Just had an oil change. Everyone was nice. Epi remarked that I was running a little late-- I was less than 5 minutes late. Last time I was 30 to 45 minutes early, and it was about a three hour wait then. More

by Margaret
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Epi
Aug 20, 2021 -

AutoNation Toyota South Austin responded

Hi, thank you for taking the time to let us know how we did. We hope you have a great day!

August 13, 2021

naI'm trying to submit this survey and I can't because I na I'm trying to submit this survey and I can't because I have to type x amount of words. I don't like it. I liked the service but we should get the More

by tunero2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan
Aug 20, 2021 -

AutoNation Toyota South Austin responded

Hello, we appreciate you taking the time to leave us a response! If you need more help, our team is available to talk -- safe travels!

August 13, 2021

My appointment for 9:45, arrived at 9:30, to have an oil & filter change & rotate the tires. I sat in your lobby for 2 1/2 hours waiting.......... More

by Lyndalester46
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Juan
Aug 20, 2021 -

AutoNation Toyota South Austin responded

Hi, we are deeply disappointed by your experience at AutoNation Toyota South Austin. If you would be willing to give us another chance in the future, please reach out to our General Manager at (512) 518-6900. We would appreciate the chance to turn your experience around.

August 13, 2021

Service after the sale is VERY important to me. My service advisors have always been very helpful. I initially worked with Kimberly Dickens( now gone) and since her leaving Greg Coy. Both Service Ad More

by DB
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Greg Coy, Juan in parts
Aug 17, 2021 -

AutoNation Toyota South Austin responded

Hi, we are very happy to have provided you with such a positive experience! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

August 12, 2021

As usual, excellent, courteous and professional service.. Service advisor Erik Gustafson was in particular attentive, informative and all-around a great credit to Toyota Nation More

by Dorian
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erik Gustafson
Aug 20, 2021 -

AutoNation Toyota South Austin responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Drive safe, and we'll see you on the road.

August 11, 2021

Great service! Please provide coupon and discount for maintenance service for next time. Provide complimentary shuttle service for a long wait time. Faster service for tire rotation More

by Chanelle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony
Aug 20, 2021 -

AutoNation Toyota South Austin responded

Hi, your comments keep us motivated and working hard for all our guests! We always strive to provide personable and excellent customer service. Thank you again for the review!

August 11, 2021

The services have been improved since changing the name from Champion to Autonation. It could be the management and/or the agents and the techs. I got my car to do State Inspection, the cost is fare, no ad More

by samorng
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jared Jones
Aug 20, 2021 -

AutoNation Toyota South Austin responded

Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

August 11, 2021

Good communication and friendly interactions. Quick to respond and helpful. We went out of town the day after I had brought in my car and we left with confidence that all would be taken care of while we More

by Jun
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacob Schmidt
Aug 20, 2021 -

AutoNation Toyota South Austin responded

Hi, we appreciate you taking the time to leave us a response. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

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